MacOS Ventura - When will it be supported

Hello,

we have the same problem.

Reaction of Acronis is unbelievable.

I just got in contact with the support and they told me this:

Thanks for letting us know about this. As you may know, while Files Connect 11.1.0 (released April, 2022) is supported with macOS Monterey (released Oct. 2021), it is not supported using macOS Ventura (released Oct. 2022).

For this reason, we don't have any next steps. If you experience any issues in a supported macOS version, of course we would investigate further, but as you mention, search is working in macOS Monterey. 

We are all paying customers with active support contracts and Acronis "has no next steps"???

Poor software world we live in.

- Harald.

Dear Harald Fellhauer,
Thank you for reaching out. As we can see your case is still open, in order to help you as soon as possible we have increased it's priority, so our engineers will check it out as soon as possible.

Daria Sorokina wrote:

... in order to help you as soon as possible we have increased it's priority, so our engineers will check it out as soon as possible.

That's great to hear, Daria.

Matt and I are certainly not the only ones urgently waiting for the update.

- Harald

I can't see this getting fixed any time soon! Early next year I'm moving to TrueNAS instead of a Windows based storage system. For context TrueNas for Spotlight searching 12 hours after someone reported it didn't work on Ventura and this is software that is free to use.

This is so sad. Daria Sorokina wrote 3 weeks ago but until today no reaction. Still no new version and all the customers unhappy.

Hello Everyone,

sorry for the delayed response! We've passed the topic to the responsible product manager for review.

Hi,

The team just released Files Connect 11.2, with macOS 13 Ventura and Windows Server 2022 Standard & Datacenter support.

Release notes are available on https://www.acronis.com/en-us/support/documentation/AcronisFilesConnect…

Best Regards,

Lyubomir

Thank you, Lyubomir! 

Dear Customers, for macOS 13 Ventura and Windows Server 2022 Standard & Datacenter support please update to the latest build.

How to update:

Download the client at https://www.acronis.com/en-us/products/cyber-protect-connect/download/ and install it 

Automatic distribution of custom agent configuration updates

Hi Lyubomir,

new version of Acronis Files Connect does still not support the spotlight search!

How can I get technical support? Adding our product key in the Acronis support area does not work.

-- Harald.

I noticed you have to change the search engine to "Acronis", then the search does work. Our volumes were set to "Windows-Search" and this worked in older versions but not anymore.

-- Harald

Harald Fellhauer wrote:

Hi Lyubomir,

new version of Acronis Files Connect does still not support the spotlight search!

How can I get technical support? Adding our product key in the Acronis support area does not work.

-- Harald.

Hello Harald.

Please follow the steps of this KB to contact our support: https://kb.acronis.com/content/8153

If you have any questions, please let me know.

Hope this helps! 

Harald Fellhauer wrote:

I noticed you have to change the search engine to "Acronis", then the search does work. Our volumes were set to "Windows-Search" and this worked in older versions but not anymore.

 I have "Acronis Content Indexing" checked under "Enabled Search Engines" and still searching is not functioning on any of our Mac computers. Does anyone have any advice to resolve this? Support hasn't been helpful so far. 

Healy Awards wrote:

Harald Fellhauer wrote:

I noticed you have to change the search engine to "Acronis", then the search does work. Our volumes were set to "Windows-Search" and this worked in older versions but not anymore.

 I have "Acronis Content Indexing" checked under "Enabled Search Engines" and still searching is not functioning on any of our Mac computers. Does anyone have any advice to resolve this? Support hasn't been helpful so far. 

 

Hello Healy!

Please check the KB for the issues with the troubleshooting steps for the issue: 

https://kb.acronis.com/content/48794

I've forwarded your comments to the corresponding team regarding the ticket you have open. You can expect a contact from our side.

Have a nice day!

We are having the sam search problems as everybody else. Have tried the new 13.3 beta and that fixes the SMB problems, but we still run with AFP. We have tried both acronis index and windows search indexing but nothing works.

As you can see on the picture below, acronis search on Ventura is searching thru the entire network and just not the main folder

Hello again Micke.

As I mentioned in the the other post you made you can expect a contact from us regarding the issue.

Thanks in advance!