"unknown server type", "instances list is empty", and inability to sign on to esxi host from vmprotect 8

Hi,

The symptoms look like appliance local disks have been overfilled (with logs generated during appliance lifetime) which corrupted the configuration data under /etc/Acronis/vmProtect.config - it might've became truncated and this results in inability to read the virtual infrastructure, i.e. connect to vSphere to get the list of VMs. The backups which are located on locally attached storage should still be good and valid for recovery. A quick solution would be to deploy a new appliance and attach the existing virtual disk which contains the backups to it in order to have a fresh start. It makes sense to detach this disk from the old appliance (detach but do _not_ remove from datastore) beforehand. If you're still unable to access your backups then you should contact our support team for assistance (we handle data recovery cases regardless of support contract status, even if it's expired).

Thank you.

Thanks, creating a new vmprotect 8 and using the formers storage worked. Everything looks good so far.