Updated failed

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Michael Brunner
Forum Member
Beiträge: 21
Kommentare: 33

Hi

I updated our cluster today from 3.5.5(41) to 4.0.0(737). On 4 of 6 noces it worked and they show the status "Up to date", but on our node6 the status is "Failed to install". 

How can I fix this? Unter "Details" I can "cancel Update" or "force update". 

When I click "Force Update" will it just try to update the failed node or will it try to do everything again?

Regards
Michael

So, 10/25/2020 - 16:07
0 Users found this helpful
Alexander Kirov
Beginner
Beiträge: 0
Kommentare: 24

Hi Michael,

Acronis Cyber Infrastructure is a cluster solution and doesn't support downgrade. So, when 4 nodes successfully upgraded to 4.0. Force update will retry the operation, it will not touch already upgraded nodes.

Mo, 10/26/2020 - 09:17
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Best regards,
Alexander Kirov

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Products: Acronis Cyber Infrastructure
Michael Brunner
Forum Member
Beiträge: 21
Kommentare: 33

Hi Alexander

Thanks for the information. I did try the "force" button, but got an "internal server error". I created now a support ticket.

Regards
Michael

Mo, 10/26/2020 - 10:34
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