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Application backup cPanel can't turned on

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I realized that on a backup plan there's an option for cPanel, on Application backup, that seems it can't be turned on:


image 787


This particular server is a cPanel server with the Acronis Plugin installed, but on the Acronis Cyber Cloud this option appears but can't be turned on.


Anyone can give me a clarification what this option does and why it can't be turned on?


At first I was excited to think that this would allow us to recover cPanel accounts and other particular user stuff on the Acronis Cyber Cloud panel, instead of the cPanel/WHM plugin. But I think this isnt' the case.



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Forum Moderator
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Hello Emanuel,

thank you for your posting! As it turns out, the application-aware backup feature for cPanel is not in a production-ready state and cannot be enabled at the moment. The feature is expected to be fully implemented in the future product versions. I've passed this topic to the product management for review and will let you know once we get more details. 

Currently, the backup operation can be performed from the cPanel side, please follow the article: https://www.acronis.com/en-us/support/documentation/WHMCPanel/#enabling-backup-for-server.html

Regular Poster
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Nice catch Emanuel Vicente ;)

BTW It would be great if we could also restore databases from that application-aware backup feature for cPanel when it's ready! 

Acronis Support
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Dear Emanuel Vicente,
Please let us know was your problem that you presented here resolved if yes, what helped you?