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Deleting backup archives failed

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Beginner
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Hi members,

 

I have a problems. There are some machines whose backups I moved to another location.
The web console, on the other hand, even sees backups on the old location, but it is not physically not exist.
Therefore I can't delete these. I saw a similar topic on the forum but found no solution.

I don't use storoge node, only we use with network location. How can I delete the wrong location ?

Could you write me the right acrocmd command please?

 

Thank in advance.

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Regular Poster
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#1

Hello Károly!

I do this often (moving backups out of network locations). They usually disappear once the location is refreshed. If that doesn't work try deleting and readding the location.

-- Peter

Anhang Größe
552415-197319.jpg 618.13 KB
Support specialist
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#2

Hello Karoly,

thank you for posting on Acronis forums!

There is no command for deleting backup location/vault with acrocmd since vaults are accessed directly, not via Acronis Management Server.

Therefore I can't delete these.

If you can see this location on the Management Console what the issue with deleting it? 

Beginner
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#3
Maria Belinskaya wrote:

Hello Karoly,

thank you for posting on Acronis forums!

There is no command for deleting backup location/vault with acrocmd since vaults are accessed directly, not via Acronis Management Server.

Therefore I can't delete these.

If you can see this location on the Management Console what the issue with deleting it? 

Hello Maria, 

as I mentioned, the machine points to a location that no longer exists.

I send a video link of this for you to understand:

https://we.tl/t-WR4gzAvfgj

Drive "E" no longer exists. Deleted.
We have merged all the drives and we are only using drive D.

Regular Poster
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#4

Hello Károly!

Does the "E" location still show up in Backups > Locations? If so try deleting it, since as you say it doesn't exist anyway.

-- Peter

Beginner
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#5

Hello Péter,

 

These locations don't appear in the Backups\Location menu.

Support specialist
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#6

Hello Karoly.

Please open a case with Acronis Support Team for detailed investigation of this issue. You will need to collect Acronis System Information from the Agent that refers to a deleted location and from Acronis Management Server machines.