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ARPTray.exe ALWAYS crashes on my system when Windows 10 starts

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    Under Windows 10 Pro 64-bit version 1803 (Redstone 4 / “April 2018 Update”) build 17134.81 I installed Acronis Ransomware Protection [file version 1.0.1470.0 aka build 1470].  "Acronis Active Protection (TM) Service" and "Acronis Ransomware Protection Application Service" services are both running.  However, the included tray utility does not appear.

    According to the Windows 'Reliability Monitor', ARPTray.exe crashes ('Stopped working') every time it is launched (i.e., whenever Windows 10 is started and whenever one trys to launch ARPTray.exe).  Does anyone else experience this and is there a fix?

    [Tried uninstalling and reinstalling; that didn't help.]

 

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I have a similar issue only I had an earlier build of ARP that stopped working after a recent windows update.

Now that I've reinstalled the latest version it is crashing along with .NET

.NEt crashes with the following event message:

Application: ARPTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.Throw(System.String, System.String[])
   at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
   at System.Xml.XmlTextReaderImpl.ParseText()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Configuration.XmlUtil.StrictReadToNextElement(System.Configuration.ExceptionAction)
   at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
   at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
   at System.Configuration.BaseConfigurationRecord.ScanFactories(System.Configuration.XmlUtil)
   at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

Exception Info: System.Configuration.ConfigurationErrorsException
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

Exception Info: System.Configuration.ConfigurationErrorsException
   at System.Configuration.ConfigurationManager.PrepareConfigSystem()
   at System.Configuration.ConfigurationManager.get_AppSettings()
   at NLog.Common.InternalLogger.GetSettingString(System.String, System.String)
   at NLog.Common.InternalLogger.GetSetting[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, System.String, Boolean)
   at NLog.Common.InternalLogger.Reset()
   at NLog.Common.InternalLogger..cctor()

Exception Info: System.TypeInitializationException
   at NLog.Common.InternalLogger.Log(System.Exception, NLog.LogLevel, System.String)
   at NLog.Internal.ExceptionHelper.MustBeRethrown(System.Exception)
   at NLog.LogFactory.get_Configuration()
   at NLog.LogFactory.GetLogger(LoggerCacheKey)
   at NLog.LogFactory.GetLogger(System.String)
   at NLog.LogManager.GetCurrentClassLogger()
   at ARPTray.App..cctor()

Exception Info: System.TypeInitializationException
   at ARPTray.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at ARPTray.App.Main()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-21T16:13:13.396993400Z" />
    <EventRecordID>78291</EventRecordID>
    <Channel>Application</Channel>
    <Computer>sonoforacle</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: ARPTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.Throw(System.String, System.String[])
   at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
   at System.Xml.XmlTextReaderImpl.ParseText()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Configuration.XmlUtil.StrictReadToNextElement(System.Configuration.ExceptionAction)
   at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
   at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
   at System.Configuration.BaseConfigurationRecord.ScanFactories(System.Configuration.XmlUtil)
   at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

Exception Info: System.Configuration.ConfigurationErrorsException
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

Exception Info: System.Configuration.ConfigurationErrorsException
   at System.Configuration.ConfigurationManager.PrepareConfigSystem()
   at System.Configuration.ConfigurationManager.get_AppSettings()
   at NLog.Common.InternalLogger.GetSettingString(System.String, System.String)
   at NLog.Common.InternalLogger.GetSetting[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, System.String, Boolean)
   at NLog.Common.InternalLogger.Reset()
   at NLog.Common.InternalLogger..cctor()

Exception Info: System.TypeInitializationException
   at NLog.Common.InternalLogger.Log(System.Exception, NLog.LogLevel, System.String)
   at NLog.Internal.ExceptionHelper.MustBeRethrown(System.Exception)
   at NLog.LogFactory.get_Configuration()
   at NLog.LogFactory.GetLogger(LoggerCacheKey)
   at NLog.LogFactory.GetLogger(System.String)
   at NLog.LogManager.GetCurrentClassLogger()
   at ARPTray.App..cctor()

Exception Info: System.TypeInitializationException
   at ARPTray.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.&lt;.ctor&gt;b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at ARPTray.App.Main()

</Data>
  </EventData>
</Event>

Forum Moderator
Beiträge: 116
Kommentare: 4423

Hello Everyone,

Please send us the following diagnostic information for analysis: 

1. Dump of a crashing process https://kb.acronis.com/content/27931

2. Acronis system report from the affected PC: https://kb.acronis.com/node/2707  (use the tool for Acronis Ransomware Protection)

Please let me know, once the log files are collected, and I'll give you a link for upload.

Thank you in advance! 

In reply to by Ekaterina

Beginner
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I have systeminfo_build7970.zip and ARPTray.exe_180629_182103.zip ready to submit.  How do I do that?

Forum Moderator
Beiträge: 116
Kommentare: 4423

Thank you! Please check your mail for the link to upload the data 

In reply to by Ekaterina

Beginner
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Done.  Good luck with that!

Beginner
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Kommentare: 1

Ekaterina Surkova wrote:

Thank you! Please check your mail for the link to upload the data 

Same issue here since the last windows 10 feature update, almost 4 months since this was reported, no new builds available...
Is it worth it to you guys if I send diag info? If so, pm me where to send it to. 

Forum Moderator
Beiträge: 116
Kommentare: 4423

Hello Faber foX,

The log files after crash would be helpful for our developers, we always strive towards fixing as many compatibility issues and crashes as we can,  however I cannot promise the fix to be released in a particular patch. 

We'd need 

1. Dump of a crashing process https://kb.acronis.com/content/27931

2. Acronis system report from the affected PC: https://kb.acronis.com/node/2707  (use the tool for Acronis Ransomware Protection)

I've sent you a link for upload in a personal message.

Thank you!