I can't log into ATI when I want to register my app.

Hello
I have a ACT2016 license for 5 Compuers.
I have deinstalled ATI2016 on one of them (running on Windows7) and wanted to reinstall it. After reinstalling I'm asked to log into my Acronis account. I did so and entered my credentials in the 2 boxes. Having the enter button clicked the message comes up: when logging in a error occurred, try again later. I tried again with the same error.
Before I had deinstalled, the app. was running seamlessly.
What can I do?
AG
Anhang | Größe |
---|---|
Dok2.docx | 25.75 KB |

I have the same problem. I need to deactivate license on an old computer to install on a new.
But I get a login error on all devices. Have check firewall and certificates. Very annoying.
Log stil talks about SSL error, but I have installed the lastest root certificate:
<event id="1" level="3" module="100" code="7001" time="1665990438" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
<event id="2" level="3" module="487" code="10" time="1665990438" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" hide="1" />
<event id="3" level="3" module="487" code="17" time="1665990438" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
<event id="4" level="3" module="100" code="7001" time="1665990929" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
- Anmelden, um Kommentare verfassen zu können
Lars-Erik Østerud - http://www.osterud.name

See KB 45522: Acronis True Image: Activation Fails with "Failed to connect to the Acronis activation server" - for how to use the offline activation procedure.
- Anmelden, um Kommentare verfassen zu können
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!