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Win 10 21H1 - Acronis on Taskbar but when clicked get white page thumb and nothing else

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Hi,

Win 10 21H1 - Acronis 2016 on Taskbar but when clicked get white page thumb and nothing else. There is a sort of ghost page that quickly disappears off to the left of screen when I click on the thumb.

This morning I noticed that I had a small red A thumb on Taskbar so it did not work and hasn't for some time.

I tried to open it, but only get a white page thumbnail off the Taskbar. I thought it might open but after 30 minutes it still hasn't.

Have tried a few times but nothing.

In Task Manager it shows 49.6 Memory use  and no CPU etc

How can I get it to work again?.

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David, I would suggest trying a Repair Install of ATI 2016 ensuring that this is done from an Administrator account.

See KB 60915: Acronis True Image: repairing program settings - for details.

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Thank you Steve.

Will give it a go.

oz

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Well I tried the repair a few times and the Database Repair #1 and uninstalled and reinstalled but still no joy until..

I used the Acronis Recovery tool which cleaned it all out.

I then reinstalled 2016_6595 and whammo, there it was.

All good and now backing up.

Thanks for the help.