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"Send test message" fails with several errors.

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Beiträge: 2
Kommentare: 7

Acronis Version: 2017, Build 8058

System: Windows 7 Ultimate

Issue: Test email fails with Error 0x192000d: Callback is not registered.

I know that my settings for smtp server and authentication are correct - verified several times.

The errors about "No internet connection are false. My internet connection is working just fine.

The TI_console log shows the following error, in it's entirety:

6/23/2019 12:07:25 PM: 8188 I00000000: Application started.
6/23/2019 12:07:26 PM: 8188 I00000000: GetDisplayInfo succeeded: DPI: 96, scaling: 100%. Monitors: Resolution: 1920x1080, work area: 1920x986, physical DPI: 50.
6/23/2019 12:07:26 PM: 8188 I00000000: EnableHiDpiScaling - use system scaling.
6/23/2019 12:07:26 PM: 1468 I01530001: Using default upnp detection algorithm.
6/23/2019 12:07:26 PM: 9448 I00390007: Error 0x390007: Failed to detect GRUB loader.
| trace level: information
| line: 0x5186ab5c3563a8cd
| file: k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415
| function: oss::GrubLoader::Create
| line: 0x5186ab5c3563a8cd, k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415, oss::GrubLoader::Create
| $module: ti_managers_vs_8058
|
| error 0x390007: An invalid sector size.
| line: 0x5186ab5c3563a8cd
| file: k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415
| function: oss::GrubLoader::Create
| line: 0x5186ab5c3563a8cd, k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415, oss::GrubLoader::Create
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:28 PM: 6172 E00010001: Error 0x10001: Attempt to use null reference.
| trace level: error
| line: 0xa05c4c827fd2d90b
| file: k:\8058\processor\ref\ref.cpp:236
| function: Processor::RaiseNullReferenceException
| line: 0xa05c4c827fd2d90b, k:\8058\processor\ref\ref.cpp:236, Processor::RaiseNullReferenceException
| $module: ti_managers_vs_8058
6/23/2019 12:07:31 PM: 8188 W00000000: Error 0x0
| trace level: warning
| line: 0x0
| line: 0x0
6/23/2019 12:07:32 PM: 8188 E01900002: Error 0x1900002: No Internet connection.
| trace level: error
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:32 PM: 8188 W01900002: Error 0x1900002: No Internet connection.
| trace level: warning
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:32 PM: 8188 W01900002: Error 0x1900002: No Internet connection.
| trace level: warning
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:33 PM: 8188 W01900002: Error 0x1900002: No Internet connection.
| trace level: warning
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:33 PM: 8188 W00040011: Error 0x40011: The specified file does not exist.
| trace level: warning
| line: 0xe7e1fea81e26355e
| file: k:\8058\file\windows\win32_shell.cpp:964
| function: win32_shell_dir::GetIterator
| line: 0xe7e1fea81e26355e, k:\8058\file\windows\win32_shell.cpp:964, win32_shell_dir::GetIterator
| function: ParseDisplayName
| filename: Desktop
| $module: ti_managers_vs_8058
|
| error 0xfff0: The system cannot find the file specified
| line: 0xbd28fdbd64edb8fb
| file: k:\8058\common\error.cpp:317
| function: Common::Error::AddHResult
| line: 0xbd28fdbd64edb8fb, k:\8058\common\error.cpp:317, Common::Error::AddHResult
| code: 0x80070002
| $module: ti_managers_vs_8058
6/23/2019 12:07:33 PM: 8188 E01900002: Error 0x1900002: No Internet connection.
| trace level: error
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:33 PM: 8188 W01900002: Error 0x1900002: No Internet connection.
| trace level: warning
| line: 0x54350d6c765236b8
| file: k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615
| function: TrueImage::Managers::ObManagerImpl::GetTraveller
| line: 0x54350d6c765236b8, k:\8058\products\imager\home\managers\impl\ob_manager\ob_manager_impl.cpp:615, TrueImage::Managers::ObManagerImpl::GetTraveller
| $module: ti_managers_vs_8058
6/23/2019 12:07:36 PM: 8188 I00390007: Error 0x390007: Failed to detect GRUB loader.
| trace level: information
| line: 0x5186ab5c3563a8cd
| file: k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415
| function: oss::GrubLoader::Create
| line: 0x5186ab5c3563a8cd, k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415, oss::GrubLoader::Create
| $module: ti_managers_vs_8058
|
| error 0x390007: An invalid sector size.
| line: 0x5186ab5c3563a8cd
| file: k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415
| function: oss::GrubLoader::Create
| line: 0x5186ab5c3563a8cd, k:\8058\products\oss\cfg_os\grub_supp\grub_internal.cpp:415, oss::GrubLoader::Create
| $module: ti_managers_vs_8058
6/23/2019 12:08:14 PM: 8188 E0192000D: Error 0x192000d: Callback is not registered.
| trace level: error
| line: 0xcaf802b9a1d59e92
| file: k:\3045\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:754
| function: SyncAgentApi::SyncAgentApiMan::UnSubscribe
| line: 0xcaf802b9a1d59e92, k:\3045\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:754, SyncAgentApi::SyncAgentApiMan::UnSubscribe
| $module: sync_agent_api_vs_3045

 

Can anyone help?

0 Users found this helpful
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Beiträge: 80
Kommentare: 17155

Paul, I do not believe that the log messages above from the ti_console log is related to your email issue - the detailed information point to this being related to SyncAgent

6/23/2019 12:08:14 PM: 8188 E0192000D: Error 0x192000d: Callback is not registered.
| trace level: error
| line: 0xcaf802b9a1d59e92
| file: k:\3045\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:754
| function: SyncAgentApi::SyncAgentApiMan::UnSubscribe
| line: 0xcaf802b9a1d59e92, k:\3045\products\imager\home\sync_agent\impl\api\sync_agent_api_man.cpp:754, SyncAgentApi::SyncAgentApiMan::UnSubscribe
| $module: sync_agent_api_vs_3045

Have your email notifications ever worked?

See KB 46840: Acronis True Image: Troubleshooting E-mail Notification Issues