Updated from True Image 2014 to 2019. Backup fails.
So, this is a bit of a long story I'll try to make short.
I've used True Image 2014 for a long time now. I have an HP laptop that is relatively new. 2014 did full hard drive backups OK but with a few disk read errors. The disk read errors prompted me to contact HP, do some tests and discover that my hard drive is probably failing (it failed a short Disk Self Test). So, I'm preparing to return the laptop to HP for repair. When it comes back, it will not have my data on it so I want to make sure I have a good image backup that I can restore when I get it back.
So I decided maybe I ought to have the latest version. I uninstalled 2014, downloaded a 2019 trial and installed it. Ran a full backup and it failed. I remembered I had to tick the "Ignore bad sectors" box in Advanced Settings, did that, ran it again and it failed.
2019 logs are very hard to read. So I'm having a hard time determining why it failed.
I need to know if I can get this to work, if I need to just go back to 2014 to get a good enough backup before I send this laptop off, or if I need to find a different way to do a full backup so I keep data.
I think I've attached the recent log from 2019 and an old log from 2014 that contains the sector errors but still finished.
P.S. I'm trying to put this into the True Image 2019 forum but I have no clue how to do that.