True Image 2020 -Backup option settings loss
Steve Smith wrote:Ekaterina wrote:
We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler. The detailed instruction can be found in this KB article.
Rather than Acronis just taking measures to stop the spread of this issue, what steps are being taken to fully prevent it from ever happening again? That is the question that needs to be answered here!
This is the real question. Although I am new to Acronis it is my understanding this is not the first time this has happened. If that is the case, then why is anyone to believe that it won't happen again? To be quite frank and honest, it is my opinion that someone is not paying attention to details, or they are inept, either way it reflects poorly on Acronis and you have just rehashed the symptoms and not provided any solutions.
Ekaterina wrote:Dear Acronis Community!
We are writing to report an incident that happened as a result of a recent Acronis data center update. On 10 June 2022, a software update was initiated at a data center containing some of Acronis cloud components, which led to the reindexing of service data.
While this incident only affected internal Acronis Cyber Protect Home Office and Acronis True Image files, it may have led to the following issues:
- The backup destination of backup to a NAS was changed to C:\
- The backup destination of backup to Acronis Secure Zone was reset
- Customized backups scheduler settings were returned to program default values
We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler. The detailed instruction can be found in this KB article.
We apologize for any inconvenience caused by this issue. A separate communication will be sent via email to all affected users.
I'm sorry but this is not an acceptable answer at all. It took over 3 weeks for Acronis to figure out that its flagship consumer product exhibits such a serious flaw? Like really?
Why are my local backup settings stored on a Cloud server in the first place? Did I give consent to that under GDPR laws? What data are transfered to Acronis servers?
@Ekaterina
Thanks for your report. Do you remember your own answer in this thread on page 4 from 12/11/2019 - 07:49?
3 years ago you wrote about the same issue with "We have taken corrective measures". How many times we - your paying customers - have to deal with this problem before you finally solve it?
What does Acronis offer us - your paying customers - as compensation? (And please spare us from upgrading to your current Cyber Cloud solutions. As you know from this thread, it is just as affected as many older ATI versions).
It would not be more than fair if you would show us here publicly - not in individual, private communication - your offered compensation possibilities.
I totally agree here!
Ekaterina Surkova a The question that need to be answered is what type of compensation we all can expect, as I am sure you have already planned for that right?
First a month with no notification e-mails being sent, then shortly after that (i.e when you adressed that issue) the other issues with sync etc came back. So basically we have had over 2 mths now with a service that has not been fully functional and furthermore has caused us all issues with filled system drives etc.
And while compensating us all, you can make sure that you as a company check in your source code and use regression testing in a proper manner so that this never happens again.
Thanks
I won't mind an Amazon voucher to switch to Macrium personnally, enough is enough.
Well well well. Guess what? The problem just came back, yesterday on some machines and today on others.
I said "Goodbye Acronis" back in June 2022 when it happened for the second time (first time was in 2019). But some of my clients stayed put with Acronis so I had to continue supporting them. The problem had not resurfaced, til yesterday.
I had signed out of the Acronis account on all machines back in June 2022 when that was the recommendation from users here. Back then the MMS service didn't need to be stopped and set to Manual (or so it seemed). But apparently that is needed to prevent all kinds of communications with the brain-damaged Acronis servers.
The folks at Acronis are vastly incompetent for letting this problem happen for the THIRD time in 3+ years. Or they are unwilling or don't care to fix it. Or all of the above.
My recommendation to others, if you can, is to use Synology Active Backup for Business solution. It comes for free with your Synology NAS, and it's top notch software, with a modern looking and easy to use UI. I have been using for myself for over a year now, and recommend it highly to others.
Macrium Reflect is not the panacea (way too complicated a UI, particularly for bare metal restores) and Carbonite is a different kind of horror show in its own class (contact me offline if you care to know details). Acronis would shine in comparison to Carbonite.
Pierre
Hi Pierre,
There must be a fundamental architectural issue with the database at Acronis that allows this problem to recur. This problem, along with issues with other centrally based control options has made me very wary of going down that path. I have had an issue with my Sophos firewall where a change was made without my permission and with my solar inverter where a firmware upgrade was installed, also with my permission.
I second your suggestion to use Synology Active Backup for Business. It is completely controlled by me, allows easy restoration of files, and has been largely trouble free.
Jon