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Acronis 3rd Party application on Synology

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Beginner
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Hi,

I have a Synology DS916+

Version:     DSM 6.1.4-15217 Update 1

To get the error, I do the following.

Open the Acronis True image application. New tab opens I get 'Please check the NAS network preferences, and then reopen the app.' Error. I don't know what network Preference to check.

I don't get the QR code generated.

I ahvealready reported this to Synology, they have checked everything, Network etc, all is good according to them. I can't see any issue, as all my other apps work from the drive. It's fully accessable from outside of my network, VPN works correctly.

Would really like to get this to work on my Synology Drive.

Anhang Größe
2017-11-29 20_59_46-Acronis NAS.png 302.89 KB
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Beginner
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#2

Hi Ekaterina,

I don't have the firewall enabled on my Synology DS916+

However, I did add the ports to my port forwarding rules on my ISP Router to point to the Synology server.

I however, still get the same error when trying to launch the Acronis 3rd party app.

Kind regrds

Legend
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#3

Andy, is your mobile phone connecting to the same network as your Synology NAS, i.e. does it get an IP address in the same subnet as the NAS?  

Beginner
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#4

Hi Steve,

My mobile is on the same network, however, I just don't get the QR code from the Acronis application from my Synology device.

The mobile app works fine if I backup to my PC - But I would prefer if it was on the synology.

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#5

Andy, at this point I'd create a support ticket, so that our engineers can take a look at the log files and find the exact root cause for the issue. 

DJ
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#6

Andy,

I know this is an old topic but I had the same issue getting my Acronis QR code page to load from my Synology device. I was getting the same 'Please check the NAS network preferences, and then reopen the app.' message and I realized that my NAS was automatically redirecting all web traffic through HTTPS and port 5001 as Synology usually does when configured to do so. To resolve the issue I simply changed the protocol in the URL to HTTP as well as the port to :5000 and attempted access to that page again and it works. QR loaded and now my device is backed up.

Not working URL:

https://NASname:5001/webman/3rdparty/AcronisTrueImage/index.html

Working URL:

http://NASname:5000/webman/3rdparty/AcronisTrueImage/index.html

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#7

Hello DJ,

thank you for sharing your experience with the Community! I'd only add that if changing to HTTP is not an option, please make sure you are using the latest version of the app and contact Acronis support team for our engineers to investigate the issue. 

In reply to by DJ

Beginner
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#8

Many thanks,  DJ, that works, my backups are now working correctly.

In reply to by DJ

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#9

Thanks Dj,

 

Only works over HTTP not over HTTPS.

 

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#10

Is this by design, the HTTPS doesn't work?

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#11

Changing to HTTP is a workaround, it should actually work with HTTPS starting from the Update 2. If you have some time for investigation and using the workaround is not preferable, please contact Acronis support team for investigation. 

Beginner
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#12

Same problem here.
KB 60662 is useless because firewall is not enabled on my Synology RS1219+. Please also note that firewall is not enabled by default on the Synology, nor is "scored" by the Security Advisor on the Synology. What I mean is that, IMHO, a good troubleshooting guide should non focus on the firewall only, but also address other problem. E.g. detect if the Mobile Backup Server is correctly running on the Synology.

Having said that, it's October 2019: is HTTP the only known workaround?

Beginner
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#13

My opinion also extends to KB 59581 on https://kb.acronis.com/content/59581.

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#14

Hello daghemo,

thank you for your posting! If you've already followed the troubleshooting steps from the referenced articles and using the workaround is not preferable, please contact Acronis support team for investigation. 

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#15
DJ wrote:

Andy,

I know this is an old topic but I had the same issue getting my Acronis QR code page to load from my Synology device. I was getting the same 'Please check the NAS network preferences, and then reopen the app.' message and I realized that my NAS was automatically redirecting all web traffic through HTTPS and port 5001 as Synology usually does when configured to do so. To resolve the issue I simply changed the protocol in the URL to HTTP as well as the port to :5000 and attempted access to that page again and it works. QR loaded and now my device is backed up.

Not working URL:

https://NASname:5001/webman/3rdparty/AcronisTrueImage/index.html

Working URL:

http://NASname:5000/webman/3rdparty/AcronisTrueImage/index.html

Thanks dude !

By HTTP it works. Apparently, package still in version 1.0. How to obtain Update 2 ?

Also, if you remove the "S" and replace port 5001 by 5000 in the URL, and you just have a blank screen with a blue spinning circle, please check in your NAS preferences if you have forced the redirection to HTTPS (Control panel > Network > Advanced > untick Auto redirect)

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#16

Hello Jeoffrey,

the most up-to-date build is already available in app stores. If the issue still reproduces, please open a support ticket for investigation.

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#17

Same here, only works on HTTP. Ekaterina, nothing anywhere shows that it correctly supports HTTPS.

Confirmed both ports are indeed open and it's working fine via http, phone app on Andriod and all.

Chrome shows that http://nas:58082/qrcode loads fine but https version does NOT.

FYI the Acronis logo loads fine over https, as in: https://nas/webman/3rdparty/AcronisTrueImage/assets/img/menu_logo.png

So some https resources are working.

Successfully backed up all 8,171 items. Glad to see client-side encryption is available (using).

Too bad we can't pick custom folders to back-up. That would allow me to backup other apps data.

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#18

Message to Acronis:  You are making this too hard.  If certain ports need to be opened, put this requirement prominently in your installation instructions.  If access must be through http instead of https, put this requirement prominently in your installation instructions.  Don't make customers search around the internet and forums to dig out known solutions to known problems.  As a service provider, if I delivered a solution that required my customers to dig out fixes, I'd be fired.  Forums are great for exposing unsolved problems.  But, solutions should lead to amended installation instructions.  When I click an Install button, I want to know everything that is required of me.