Win11 Start Menue not loaded after KB5030219 - DLP Version 9.0.92696
After Updating Windows 11 (KB5030219/12.Sep 2023) the Windows Start Menue button is not loading.
After deinstalling DeviceLock, the Start Button is directly working.
Reinstalling DeviceLock and rebooting the system shows the same issue again.
Event Log Errors:
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Name der fehlerhaften Anwendung: StartMenuExperienceHost.exe, Version: 10.0.22621.2070, Zeitstempel: 0x1e2a21fa
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.22621.608, Zeitstempel: 0xf5fc15a3
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000007f61e
ID des fehlerhaften Prozesses: 0x0x2E64
Startzeit der fehlerhaften Anwendung: 0x0x1D9E7C67E6A60B6
Pfad der fehlerhaften Anwendung: C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: 032a45a0-0115-443a-b44d-accc9d9586b4
Vollständiger Name des fehlerhaften Pakets: Microsoft.Windows.StartMenuExperienceHost_10.0.22621.2215_neutral_neutral_cw5n1h2txyewy
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App
Name der fehlerhaften Anwendung: SearchHost.exe, Version: 623.17303.40.0, Zeitstempel: 0x64c41149
Name des fehlerhaften Moduls: Windows.UI.Xaml.dll, Version: 10.0.22621.2215, Zeitstempel: 0xec54f32d
Ausnahmecode: 0xc000027b
Fehleroffset: 0x0000000000513fc7
ID des fehlerhaften Prozesses: 0x0x2100
Startzeit der fehlerhaften Anwendung: 0x0x1D9E7C67E69CEF4
Pfad der fehlerhaften Anwendung: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\Windows.UI.Xaml.dll
Berichtskennung: e00e237b-ef1c-4827-a943-c3b15841e58f
Vollständiger Name des fehlerhaften Pakets: MicrosoftWindows.Client.CBS_1000.22662.1000.0_x64__cw5n1h2txyewy
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: CortanaUI
Hi Jose,
we can not create a support ticket because we can not register a a product. device lock has no serial number.
regards,
daniel
Daniel Geenen wrote:Hi Jose,
we can not create a support ticket because we can not register a a product. device lock has no serial number.
regards,
daniel
Then I assume you contracted the service from a Service Provider. Your Service Provider should raise a ticket to our support so we can help solving it.
Best regards.
Daniel Geenen wrote:Hi Jose,
we can not create a support ticket because we can not register a a product. device lock has no serial number.
regards,
daniel
Then I assume you contracted the service from a Service Provider. Your Service Provider should raise a ticket to our support so we can help solving it.
Best regards.
Hello,
One of my customer also have this problem. I created the ticket and support told me that they are aware of the problem and it will be fixed in next update.
Martinez wrote:Hello,
One of my customer also have this problem. I created the ticket and support told me that they are aware of the problem and it will be fixed in next update.
Hello,
Thank you for sharing your experience with the issue.
Hopefully, the next update will provide a solution. I have updated the task and informed the team about the urgency of resolving it as soon as possible.
Best regards!
Hello, the Windows package KB5030310 has also this issue.
I found out, the following DLL's has been changed.
Maybe this is helpfull:
ntdll.dll
KERNEL32.DLL
KERNELBASE.dll
MSWSOCK.dll
bcryptPrimitives.dll
SHELL32.dll
win32u.dll
gdi32full.dll
ole32.dll
CRYPTSP.dll
WINTRUST.dll
wbemprox.dll
wbemsvc.dll
msv1_0.DLL
DNSAPI.dll
The Windows calculator is also not working. A soon FIX would be nice ;-)
Regards
Thomas
The issue with the calculator is still present even after the windows patch that fixed the issue with the start menu.
Best regards,
Jose Pedro Magalhaes | Forum Moderator
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