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Trouble Loggin in on the Foums Page UNKNOWN USER SHOWN

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Regular Poster
Beiträge: 52
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When I click Login on the forums page look what I get....

Who is this... this is not me and I cannot seem to log in on the forums page..

I have to go to the main Acronis.com site and log in and then find my way to the forums..

Virus checked and clean...   What the Heck  ?????

TIH_Login.JPG

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Legend
Beiträge: 46
Kommentare: 15464

Steve, I would suggest doing a full browser cache clear or try logging in via another web browser to see if the problem is cured, otherwise, it might indicate a problem with your forum account?  If the latter, then send a PM to Ekaterina to ask her to look into it for you.

Regular Poster
Beiträge: 58
Kommentare: 418

This rings a bell. I think the same thing happened to me some months ago. I just cleared out the cache and cookies and it was OK. I suspect some problem with the way their cookies were working.

Regular Poster
Beiträge: 52
Kommentare: 342

This happens when I click on the Login on the right side of the main forums page.

I cleared and cleaned everything I can think of but still the same.  I can use the "login to reply" on a forum message and I get the proper login request.... but from the maion page ..all remains the same..

I used ccleaner to clean everything except wipe free disk space....

Steve F.

 

Regular Poster
Beiträge: 58
Kommentare: 418

Steve, just logged out and tried what you did. I get the same result as you. I tried clearing the cache and cookies and still it happens.

Regular Poster
Beiträge: 58
Kommentare: 418

OK, looks like a real problem with the forum site. The Log In button links to

https://forum.acronis.com/user/login

but the page appearing is actually https://forum.acronis.com/user/276312

The real problem is that you can change the number at the end of the URL and see other names. I found that if I am logged in and go to the /user/login URL, I get my own account page, but if logged out it goes to 276312.

Legend
Beiträge: 46
Kommentare: 15464

I am able to recreate the same issue so have sent a PM to Ekaterina to ask for this issue to be resolved asap!

Regular Poster
Beiträge: 58
Kommentare: 418

Looks like the Log In buttons are now fixed.Thanks, Ekaterina.

I now think there is no problem in typing in a user number as it only shows the public information -- same thing you get when you click on a user name link.

Forum Moderator
Beiträge: 109
Kommentare: 3981

Hello Everyone

we're closely monitoring the issue with the log in - if you see any glitches with it, please do not hesitate to PM me directly. 

Yes, it's possible to view the profiles of other users on Forum, but no personal information is displayed there until specified by user. If you specify the email address as a Nickname or Real Name - it will be shown in the profile.