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Having Trouble Replying to Rep

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Beginner
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Good day!

I've been trying to communicate with a Daniel Padilla after requesting a business backup scheme, but he seems to be unable to see my replies.

He stated late Friday (05/10) that he would close my ticket on Monday's closing (today).

I sent him an immediate reply, but it is now 2:30p CDT and I've yet to hear from him.

Can someone please contact him and let him know I've done everything I can?

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Forum Moderator
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#1

Hello Matthew,

thank you for letting us know! We've alerted our colleague about the situation. 

Beginner
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#2
Ekaterina wrote:

Hello Matthew,

thank you for letting us know! We've alerted our colleague about the situation. 

Thank you very much!

Forum Moderator
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#3

Matthew, please let me know, once someone from Sales dep connects with you
Should you also have any questions or concerns, feel free to PM me directly 

Beginner
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#4

Will do. Thanks!

Beginner
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#5
Ekaterina wrote:

Matthew, please let me know, once someone from Sales dep connects with you
Should you also have any questions or concerns, feel free to PM me directly 

Hello, again!

It has been a week and I've yet to receive any communications (apart from advertisements and warnings of my impending end of trial, ironically) from your company.

I've double-checked my email addresses both on the forum and on the main site and I've made sure that I confirmed my account (I had). I've even double-checked my spam folder repeatedly throughout the week and put on extra deodorant.

I'm not sure what else I can do.

Forum Moderator
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#6

Matthew,

we're checking internally. Please accept our apologies for the situation.