109560: need to redownload Acronis True Image OEM Activation (English)

3 replies [Last post]
alemanyjose@gmail...
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Beginner
Joined: 2015-12-29
Posts: 1

Hi

I upgraded to Windows 10 and lost the acronis backup program I had in Windows 7. The program on the Acronis website is a different version. How can I redownload the version I had before?

Acronis True Image OEM Activation (English)

Thanks

 

Anna Trifonova [I...
Anna Trifonova [Inactive]'s picture
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Forum Support Engineer
Joined: 2011-04-18
Posts: 2769

Hi!

You can download the installation file on the website of the manufacturer of the hardware you got your OEM license with, because OEM software is supported by OEM vendor: https://kb.acronis.com/content/2201

In any case please make sure that your Acronis True Image OEM version supports your new operating system.

Thank you,

__________________

Anna Trifonova

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Les Hollis
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Beginner
Joined: 2016-01-27
Posts: 1

I have NO CLUE who I got the OEM version from.  I had to reimage my WIN7 PC and need to reinstall my TrueImage 2015.....BUT cannot install it without the OEM.

 

Help???

 

I do have the OEM activation key I got off my account login.    for both OEM and 2015

Anna Trifonova [I...
Anna Trifonova [Inactive]'s picture
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Forum Support Engineer
Joined: 2011-04-18
Posts: 2769

Hi Les,

if you have OEM software with activation key, this key should be accepted as an upgrade basis for Acronis True Image 2015 activation: first you enter your Acronis True Image 2015 upgrade serial number and then when requested a serial number of an OEM product.
If you face any difficulties with that, please contact our support team: http://www.acronis.com/support/contact-us.html

Thank you,

__________________

Anna Trifonova

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.