115418: This account is temporarily disabled

3 replies [Last post]
Vasilis Masalis
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Beginner
Joined: 2016-03-27
Posts: 1

Hi,

This is my last place to try get support.

I started a trial of Acronis backup service and after a month i decided to buy it.

I had three machines backing up using this service but i can't access the managment console and i am keep getting this message.  

This account is temporarily disabled

I send several emails and try chating but they keep saying that they escalate the issue to the acronis experts.

Its been three days now and no support

 

 

Ekaterina Surkova
Ekaterina Surkova's picture
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Forum Administrator
Joined: 2013-07-15
Posts: 1805

Hello Vasilis,

Thank you for your posting! As far as I understand, the issue with the login to the Web Console has been resolved and the subscription has been extended to compensate the outage. Please confirm if we can consider this ticket as resolved. 

Thank you, 

__________________

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Foster Electric ...
Offline
Beginner
Joined: 2016-09-13
Posts: 2

https://cloud.acronis.com/login. Error. This account temporary disabled. Please enabled back or how to enabled it back. Please refer attached.

AttachmentSize
acronis_account_temp_disabled.jpg 24.88 KB
Foster Electric ...
Offline
Beginner
Joined: 2016-09-13
Posts: 2

https://cloud.acronis.com/login. Error. This account temporary disabled. Please enabled back or how to enabled it back. Please refer attached.