One of 4 laptops does not show in program, but does in Online Dashboard

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Wineman
Beginner
Posts: 2
Comments: 1

I recently installed True Image 2017 on one PC and 3 laptops. I have a 5 computer license. In error on my PC I setup additonal icloud backups for one of the laptops. The laptop in question showed up under "MY Computer" rather than under "Other." I also setup properly the icloud backup on the laptop in question. The laptop is backing up correctly. However, to eliminate the red "X" error on my PC I deleted all the backups under the name of the laptop in question. Once I did the deletions the laptop in question no longer appears at all in the program. Note, it does appear on the online Dashboard AND it does appear on the other two laptops and does so under "Other." Question, how do I get the laptop in question to once again appear on my PC within the True Image program and in the proper location of "Other?"

 

Sat, 01/14/2017 - 04:00
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IanL-S
Forum Hero
Posts: 213
Comments: 5435
mvp

This is not an issue that (as far as I am aware) has been previously reported. The best thing to do would be to have a live chat session with Acronis technical support staff. You do this by going to www.acronis.com and click on the Support tab at the top of the page, then select "contact support", and work your way through to chat option. (It sometimes helps if you log into your account first.)

Ian

Sun, 01/15/2017 - 03:39

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe +  1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Products: Cyber Protection Home Office (latest build); Disk Director 12.5 
Wineman
Beginner
Posts: 2
Comments: 1

You are correct. Note, I did have the support chat and it went very well. Professional and patient individual. Solved the problem by deleted the script in the program console and having the laptop in question redo a full image backup. Worked perfectly. Very nice! Thanks also for your response.

Sun, 01/15/2017 - 01:35
Steve Smith
Legend
Posts: 113
Comments: 31105
mvp

Wineman, thanks for the feedback - good to hear that the support chat was able to resolve the issue.

Sun, 01/15/2017 - 14:28

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