128380: Backup successful with Warning: Code 5,966,003(0x5B08B3)

3 replies [Last post]
Lost
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Beginner
Joined: 2017-01-25
Posts: 5

The list of mailboxes only will be included to the data catalog during backup.
Additional info:
--------------------
Error code: 2227
Module: 91
LineInfo: f2a0ae1094a88f79
Fields:  $module : arx_agent_fork_vs_50058
Message: The list of mailboxes only will be included to the data catalog during backup.
--------------------
Error code: 2244
Module: 91
LineInfo: 32daa98ec0fe3d61
Fields:  IsReturnCode : 1, $module : arx_agent_fork_vs_50058
Message: The mailbox database of user '******\*********' is not available.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : exchange_management_vsa64_50058
Message: TOL: Failed to execute the command. The Managing Microsoft Exchange server command performs specific management operations with Microsoft Exchange server.
--------------------
Error code: 1059
Module: 91
LineInfo: acf6dc4c960b8d11
Fields:  $module : exchange_management_vsa64_50058
Message: The Exchange management operation has failed.
--------------------
Error code: 1067
Module: 91
LineInfo: 2a578575733b302c
Fields:  $module : exchange_management_vsa64_50058
Message: An error has occurred while requesting information about database '9042B15C-8FB7-4A7D-BDE2-51D1EF7D4EF7'.
--------------------
Error code: 1057
Module: 91
LineInfo: 8de328702e57f683
Fields:  $module : exchange_management_vsa64_50058
Message: Failed to find database '9042B15C-8FB7-4A7D-BDE2-51D1EF7D4EF7'.
--------------------

Backing up Microsoft Exchange Information Store
VSS: Software - System Provider
Personal Unmanaged Vault on a network share.
Exchange 2012
VM
Windows Server 2012

If I edit the task and lower the Microsoft Exchange metadata collection to the lowest setting the backup is successful with no warnings. However I can't recover a single email

Troubleshooting steps thus far.

1. Recreate the task.
2. Adjust the amount of metadata
3. Change the vault to a local personal vault instead of a network share
4. Restarted the Acronis Services
5. Restarted the VM
6. Verified the permissions on the service accounts.
7. Confirmed circular logging in disabled.

I ran across this KB https://kb.acronis.com/content/33029 thoughts?

If this doesn't resolve the issue does anyone have any ideas on where to go from here besides another product?

Products: 11.7 Acronis Backup Advanced for Exchange
Ekaterina Surkova
Ekaterina Surkova's picture
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Forum Administrator
Joined: 2013-07-15
Posts: 1809

Hello Lost,

From your case history I see, that the described issue is already inder investigation by our expert team. It'd be great, if you could share the outcome with the community, as the issue seems to be a tricky one. 

Thank you!

__________________

Ekaterina Surkova | Acronis Customer Central | Acronis Backup Software | For more answers to your questions, try our Knowledge Base and Video Tutorials. | Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support. | Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Lost
Offline
Beginner
Joined: 2017-01-25
Posts: 5

It looks like the backup was trying to access the administrator mailbox dispite it not exiting our new exchange server. We migrarted that mailbox to the new exchange server and added to the domain administrator account to the Recipient Management Group.

Resolved

Products: 11.7 Acronis Backup Advanced for Exchange
Ekaterina Surkova
Ekaterina Surkova's picture
Offline
Forum Administrator
Joined: 2013-07-15
Posts: 1809

Thank you for sharing solution!

__________________

Ekaterina Surkova | Acronis Customer Central | Acronis Backup Software | For more answers to your questions, try our Knowledge Base and Video Tutorials. | Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support. | Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.