We have a user who uses Acronis Access very infrequently, and has been locked out due to inactivity. We've extended our lockout window quite a bit, but I'm unsure how to unlock a user whose device is already in the locked state. Can I do this manually from the admin panel somehow?
The manual specifies that: Locked clients will automatically unlock in the event that they later contact the server successfully.
How does that happen if the user can't log in on the device? Are they supposed to log in via the Web UI and their devices will unlock?
Thanks for the input.