129071: Acronis Disk Director 12 Damaged My Computer's Boot Sector.

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Steve Gill
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Joined: 2017-03-14
Posts: 2

I used Disk Director 12 to create a new partition on my hard-drive.  That worked fine and I copied a bunch of files to the new partition.

I then created two more partitions.  When the computer restarted, Windows 10 Professional would no longer boot.  The computer starts, then displays "Preparing Automatic Repair".  After a few seconds it then displays "Diagnosing Your PC".  That shows for a few seconds and then the computer reboots.  This cycle repeats itself continuously until I power down the computer.

I created a bootable USB drive with Acronis True Image 2017 installed, and then booted the computer from the USB.  I tried restoring from a full backup which took several hours (it's a 2TB drive).  The restore says it was successful but when I rebooted the computer the same cycle described above still occurred.

This has been going on for 4 days, over which time I have restored the computer 6 times.  The MBR does not restore even though I selected it for a couple of the restores.  I have tried everything I can think of but the computer is basically an expensive brick at this stage.

What I want to know is, how would Disk Director damage the boot sector and secondly, why won't the restores work?  There's not much point having backup software that won't restore a disk image when needed!

= Steve

 

 

 

 

 

Steve Gill
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Joined: 2017-03-14
Posts: 2

I had to download a 6GB rescue disk from Dell and completely reinstall Window 10.

Now I have a working computer but no data.  I have tried restoring files from within Windows using True Image but it only restores some.  So now I've booted from the Acronis rescue media on USB but it is abysmally slow.  When I prompted me to select a destination location, it took 20 minutes for the dialog to appear after clicking the link.

The LED on external hard drive the backup is stored on has been busily flashing but the restore progress bar has been on 0% for 3 hours now.

I don't know what the problem is with TI 2017 because I've used earlier versions to restore data (when installing new hard drives) and I've never had these sorts of problems.  I have been using Acronis products for several years but I think it's time to find a different company.

= Steve

 

Slava
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Support Analyst
Joined: 2010-05-21
Posts: 522

Steve, operations with disks and partitions, including partition creation, resizing, system recovery and others, may fail if there is a problem with the environment: corrupted file system, bad sectors, issues with disk controller and other problems that may reveal itself only in certain situations and show no symptoms during normal system usage.

Even though you have rebuilt Windows, I would recommend you still checking the hardware health as described in this post.

Regards,

Slava

Bob Delaney
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Joined: 2017-04-21
Posts: 2

Wow- just learned I can not shrink the C:Drive with Arcomis 12 on windows 10 like I could do with Win 7 and Acronis 11.  What POS- asking for refund

Slava
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Support Analyst
Joined: 2010-05-21
Posts: 522

Hello Bob,

C: drive can be shinked and expanded on Windows 10 just like on any other supported operated system. Let us check what could have gone wrong on your case: open a support ticket.

Regards,

Slava

Bob Delaney
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Joined: 2017-04-21
Posts: 2

Nothing has gone wrong- Acronis replied back with basically reinstall windows.  I have done such wihtout Acronis.  i also disputed the charge and asking for refund

 

Here the email

Hello Bob,

 

Thank you for contacting Acronis Customer Central. My name is Sujoy.

 

This is the follow up email after our chat conversation, we had earlier. You had contacted us regarding you are unable to shrink the C:\ drive using Acronis Disk Director 12.

 

During the course of the conversation, I informed that you can not perform the same on C:\drive.

 

The information I shared is completely wrong. Please accept my apologies. I am really sorry for the wrong information shared.

 

I would suggest you to please create Acronis bootable media using Acronis Disk Director 12 and perform the task using Acronis Bootable media.

 

Please refer the following article, which gives in detail information about Creating Acronis Bootable Media form Acronis Disk Director 12:

https://kb.acronis.com/content/47032

 

Resizing a volume from which the machine or an operating system starts. You can resize the system volume, a boot volume, or the active volume only when it is a basic volume.

 

I would appreciate if you could confirm that shared solution resolved the issue in your reply to this email.