129161: Universal Deploy, Accounts, and IP settings missing from "Template Wizard"

2 replies [Last post]
Varban Metodiev
Joined: 2017-03-20
Posts: 2

Hello Team,

I am facing the following issue. Upon trying to create a new deployment template, in the "Specify the deployment settings that will be common for all deployed machines", I have the following options:

-Target disk layout

-Disk space utilization

-Settings preference

-Action after deployment

-Network utilization



Last week I had sections for using "Universal Deploy", adding drivers, creating domain/local accounts and IP settings. They all now seem to have disappeared. 


I have 5 available Server licenses and 3 available PC licenses. All of them are "trial" licenses.

I also reinstalled the whole Acronis Snap Deploy 5 suite and re-enabled the licenses. No effect. 

Could you please help me how to proceed? We do need these options.

AlexanderK's picture
Support QA Engineer
Joined: 2012-04-23
Posts: 201


Looks like operating system is not detected in the specified master image.

Please clarify what operating system is in the master image specified while creating the deployment template?

Best regards.

Varban Metodiev
Joined: 2017-03-20
Posts: 2

Hello Alexander,

The information from your post was quite helpful. Thank you!

If your are interested in the clarifications, you can read below:

Problem: I was imaging Windows 10 initially installed on a virtual machine and deploying it to a physical one. That was not successful and that was the image with the missing options from my initial post.

Resolution: Then, I prepared a physical machine with a 25GB partition at the beginning of the hard disk. I installed Windows 10 on the mentioned partition. Then, booted from Ubuntu Live CD and created a byte-to-byte copy with "dd" of the partition from the beginning of the hard drive (to a Samba share). Then, I imported the image file in KVM and booted the VM. The VM is now successfully snapped and deployed to physical machines via Acronis Snap Deploy 5.

*The Windows installion is MBR/BIOS one (not UEFI/GPT).

I hope that this will help someone who is trying to migrate from physical-to-virtual or vice versa using the Acronis' products.

Thanks once again!