Hello Acronis B&R experts,
Summary of problem:
We have a scheduled job to backup a workstation's Outlook 2010 files (outlook.pst, etc). The backup job often fails and I receive the messages listed below (via email). It seems that Acronis cannot backup Outlook files if Outlook2010 is left open.
1. Is there a way to instruct Acronis B&R 10 to backup open/locked files?
2. Can anyone point me to "best practice" methods for backing up Outlook 2010 files?
Windows 7 (32 bit) & Office 2010 Professional - all to current patch levels
B&R 10 (build 12457)
Acronis messages from failed backup job:
Operation is waiting for user interaction.
Information: Failed to back up file or folder 'C:\Users\ABC\AppData\Local\Microsoft\Outlook\archive1.pst'.
Details: Error occurred while reading the file.
Error code: 0x40001
Failed to back up the file (folder).
Error code: 0x40019
Path = "\\?\C:\Users\ABC\AppData\Local\Microsoft\Outlook\archive1.pst",
Hints = 1 (0x1)
The process cannot access the file because another process has locked a portion of the file
Error code: 0xFFF0
code = 2,147,942,433 (0x80070021)
Any and all pointers would be most welcome.