30902: ATIH will not load

1 reply [Last post]
James Greco
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Beginner
Joined: 2012-04-04
Posts: 1

I purchased this software a while ago and I have just tried to use it today on my new windows 7 pc, however it simply will not load. I have tried to re-install it and have also tried windows compatibility mode (xp sp3) but this also did not work. I'd like to call Acronis but the telephone support option is grayed-out in my support area.

My PC is brand new, it's running windows 7 ultimate and has all of the latest windows updates installed.

Can someone please help me!!!!

James

Scott Hieber
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Acronis MVP Volunteer
MVP
Joined: 2009-08-17
Posts: 2873

You have passed the 30-day period during which you can get support from Acronis without paying extra.

It doesn't need to run in compatibility mode on w7-- more likely there is a driver conflict during installation and this at least is something you can check

use msconfig.exe to disable all non-microsoft services and all startup programs and then retry the install. You can return to normal startup after the installation

http://netsquirrel.com/msconfig/

run the ati2012 cleaner, in case the previous install attempts left anything behind

http://kb.acronis.com/content/24545

then run the installer.

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