34754: A New Version of ATIH 2013

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Gordon Greenlee
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I have been using ATIH 2013 beta for about a month now, but Thursday when starting the program I received the following message "A new version of True Image 2013 is available". I tried to download and install the update but received the error message "An error occurred while installing True Image 2013". The issue description: Installation has failed. Fatal error during installation. Prod Ver: 16.0.3152. Kernal Ver: 6.1.7601.

I am currently using 2013, build 3084. Sync agent ver: 16.0.0.6644.

Is there an update available for 2013 and if so where does one find it? Why am I receiving this new version message?

James F
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In the 2013 beta New section of the forum : http://forum.acronis.com/forum/34699

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Gordon Greenlee
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I downloaded ATIH2013PP_3152_en-US from the FTP site and installed it without any problems. Thanks for pointing me in the right direction.

Gordon Greenlee
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I downloaded ATIH2013PP_3152_en-US from the FTP site and installed it without any problems. Thanks for pointing me in the right direction.

Gordon Greenlee
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I should have referred to ATIH2013_3152_en-US not the PowerPack file. Actually I can't install the PP package because I don't have a serial number for it. Is this by design or is there a Beta serial number available?

James F
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The serial number for the Plus Pack was in the email you received when you signed up for the beta.

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What I tell my friends:
It's not a problem with your computer, it's a short circuit between the chair and the keyboard!
What I tell my Customers:
Whatever the problem is, we can fix it.

chas2209
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Auto update for True Image & Plus Pack Installed OK on Win 8 Msdn