I have a fairly new (six-week-old) Toshiba Portege R930 running Windows y 64 bit. Something has been going badly wrong with it in the last few days, to the extent that I was crashing every time I tried to start it. The indications are that this is a software, rather than a hardware, problem, and I have a succession of complete backups on an external USB drive. I also have a DVD formatted as an Acronis recovery disk.
When I booted the PC from the recovery disk, however, I could not see the external disk drive - apparently because it uses Linux and the drivers might not be available.
I have eventually recovered the PC using some separate Toshiba recovery disks that I created and have also re-installed Acronis TIH on my PC, but now I see from KB 1544 that in order to recover my software and data to the C drive, I have to re-start the PC from the same recovery disk that I couldn't recover from before.
How do I get this to work?