True Image has stopped working
After running a while, TI2013 very often stops working.
In the eventlog are the following messages:
Faulting application name: TrueImage.exe, version: 16.0.0.5551, time stamp: 0x50354ef2
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0xc24
Faulting application start time: 0x01ce15bda8dbb80d
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SysWOW64\ntdll.dll
Report Id: 327b1d97-81b1-11e2-adbb-005056c00008
Any suggestions?
Sorry for the late answer, I did not get a notification when your comment was posted.
Today I got the first error after the last time.
I did a repair install and now I even can't make a backup.
This is in the eventlog.
Faulting application name: TrueImage.exe, version: 16.0.0.5551, time stamp: 0x50354ef2
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x2270
Faulting application start time: 0x01ce235a429f0504
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SysWOW64\ntdll.dll
Report Id: f1925259-8f4d-11e2-908a-005056c00008
OK,
Uninstall 2013, download and run the Acronis Cleaner (See Grovers Guides in the left hand margin for the link to the cleaner(, reboot, re-install.
Colin,
I followed your instruction and TI is working again.
Thank you.
Jan
Good to hear Jan.
On a clear disk you can seek forever