Computer freezes

Hello Brian,

Please accept our apologies for the delay with the response, we'll try to prevent such situation from happening.

I will surely help you and resolve the issue.

Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

To solve the issue, install a special driver update with fixes on the machine:

• Download SnapAPI Build 503;
• Unpack it and install with Disabled logging:

• After that please reboot.

Please let me know if the issue still persists, I'll be glad to assist you further.

Thank you.

I had the exact same issue and apparently your solution fixed that for me, thanks.
Curious, as it is described as "fixed" and I have the latest version, according to the auto updater. On the other hand, the latest build number is higher than the 6.053 I have. Maybe it is because the Italian version is updated later than the US one; whatever the case, your workaround appears to solve the problem.