First time user of Acronis, former Ghost user. I want to image my 160 GB NTFS C: drive to a 200 GB NTFS external Maxtor USB drive ASAP. I've got a system that is failing and it is critical to my workflow to image the current system drive rather than the days and perhaps weeks it would take to reinstall and revalidiate all the apps. Latest version and build of 2010, bought it in December. Attached typical log file from latest attempt - all log files read about the same. No response from Customer Service after several days.
Installed Acronis, went to Backup, Disk & Partition Backup, kept the default of C: drive only, wasn't sure if i needed to do Sector-by-Sector in order to create an image and not a file archive so i enabled it, it correctly reported my C: drive size (also correctly reported my used area on C: before i enabled sector-by-sector), did NOT check the unallocated space option, kept default of Create New Backup Archive, browsed to my Maxtor USB drive (I:), hit Finish.
First time i enabled the option Turn computer off when finished, 2nd try not, but result is same both times - creates a 49GB .tib file on the USB drive, and Acronis still warns me that my system is not backed up when i start it, urging me to run backup.
Also, to test the image, i went to Recovery, Disk & Partition Recovery, browsed to the tib file on my I: drive and get a popup error box "Error While Opening Archive File" with message "This is not the last volume of the backup archive.".
So far, i've tried setting the Options to Full (defaulted to Incremental) and have tried with Sector by Sector and without, always get the same error message when going to Recover Disk and Partion
Related questions - Do i have to enable sector-by-sector to create a true disk image in the tradition of Norton Ghost? Should i be upgrading to 2011? Do i have to pay an upgrade fee having just bought it in December and installed it last week?