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Desktop client "500 Erreur Interne de Servlet" version 7.1.1.6

Beginner
Posts: 1
Comments: 1

Hello,

I use acronis advanced access 7.1.1
I have an error "Error 500 Internal Servlet" on the client that downloads the data on the server.

have you ever encounter this problem?

I also had the problem to 7.0.5

Forum Member
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Comments: 47

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Hi Damien!

It looks like a known issue which will be fixed in an upcoming release 7.1.2. In the meantime please download this new client.rb file to patch your server from https://ae.grouplogic.com/node_share_links/707?token=37587cf3-0f46-41bd….

Stop the Acronis Tomcat service and navigate to:
C:\Program Files (x86)\Acronis\Access\Access Server\Web Application\WEB-INF\lib\gateway_api

Please delete the 2 files that are in that folder (client.class and the client.rb), or move them to another location - you cannot just rename them in place. Put the new client.rb file into the folder, restart the Acronis Tomcat service and let us know the results.

Beginner
Posts: 1
Comments: 1

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problem still present after performing the operation

Forum Member
Posts: 0
Comments: 47

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Hi Damien!

There is a 20 minute interval between our replies, so I think you should just leave it running for a while and let us know the result a bit later. In addition, you can check the logs and if there is the following line, then the offered solution will work for sure:

[#][DEBUG][debug::gateway_client_api] Received error from gateway server API: Gateway server is unreachable.
[#][INFO] Completed 500 Internal Server Error in 62.0ms
[#][FATAL] GatewayApi::InternalError (Gateway server is unreachable.)

However, if it is not the case and the problem indeed still persists, then please collect the logs using the Configuration Collection Tool as described under https://kb.acronis.com/node/47139 and open the support case at http://www.acronis.com/en-eu/mobilitysupport/.