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Desktop client "500 Erreur Interne de Servlet" version 7.1.1.6

Beginner
Posts: 1
Comments: 1

Hello,

I use acronis advanced access 7.1.1
I have an error "Error 500 Internal Servlet" on the client that downloads the data on the server.

have you ever encounter this problem?

I also had the problem to 7.0.5

Forum Member
Posts: 0
Comments: 46

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Hi Damien!

It looks like a known issue which will be fixed in an upcoming release 7.1.2. In the meantime please download this new client.rb file to patch your server from https://ae.grouplogic.com/node_share_links/707?token=37587cf3-0f46-41bd….

Stop the Acronis Tomcat service and navigate to:
C:\Program Files (x86)\Acronis\Access\Access Server\Web Application\WEB-INF\lib\gateway_api

Please delete the 2 files that are in that folder (client.class and the client.rb), or move them to another location - you cannot just rename them in place. Put the new client.rb file into the folder, restart the Acronis Tomcat service and let us know the results.

Beginner
Posts: 1
Comments: 1

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problem still present after performing the operation

Forum Member
Posts: 0
Comments: 46

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Hi Damien!

There is a 20 minute interval between our replies, so I think you should just leave it running for a while and let us know the result a bit later. In addition, you can check the logs and if there is the following line, then the offered solution will work for sure:

[#<0xbc19312>
<0xbc19312>
<0xbc19312>