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Error obtaining server info for our server,10.0.0.XX:XX. Certificate for server may be invalid ?

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Beginner
Posts: 2
Comments: 1

Hello All,
After Acronis Access was working perfectly, we have a problem where no one can connect and we receive the following error. “Error obtaining server info for our server,10.0.0.XX:XX. Certificate for server may be invalid. You might be connecting to a server that is pretending to be 10.0.X which could put your confidential information at risk.” What could be causing this?

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Beginner
Posts: 0
Comments: 2

Hi Neil,

I would suggest trying the below suggestions first as it has been known to resolve such an issue.
1) Remove the existing gateway
2) Rerun the config tool
3) Stop/restart the gateway service
4) Refresh UI
This should make the gateway available to add back in the data sources and allow clients to connect. However, if you do not feel comfortable performing these steps, it is best to open a support case so a Support Engineer can initiate a remote session for closer inspection of this error. http://www.acronis.com/en-us/contactsupportgl.html

Thanks!

Beginner
Posts: 2
Comments: 1

Hi Ed, restarting the gateway service did the job. Thanks!