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“An error occurred encrypting data. Please ensure you have the Java cryptological extensions installed”

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Hi!
When trying to log into Acronis Access from my website on the Acronis Server, I get a red message that says the following: “An error occurred encrypting data. Please ensure you have the Java cryptological extensions installed”.
I guess I must be doing something wrong... Could you please tell me what?

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#1

Hi Neil,

thank you for your posting!

It may be that you will need to reinstall the Java Cryptological Extensions.

The 2 keys are usually found here:

C:\Program Files (x86)\Acronis\Access\Access Server\JCE

- local_policy

- US_Export_Policy

If the files are not there, you can download them from this link.

The files need to be re-copied here: C:\Program Files\Java\jre7\lib\security

Once the encryption keys have been copied into the Java folder, restart Tomcat from the services control panel and test to see if error recurs.

Thank you.