How to diagnose / resolve error 403

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balo
Beginner
Posts: 7
Comments: 3

Hello.`

Environement is Acronis advanced access 8.0, mac desktop.

Issue : error 403 while trying to synchronise files. No log was found.

Files actually seem synchronised (two way) but i continuously have the message "403 forbidden " message... Screen copy attached. How can i diagnose / resolve this ? Thanks !

image

Tue, 12/19/2017 - 14:38
Products: Acronis Access 8.0
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Mike Vinokurov
Senior Support Engineer
Posts: 0
Comments: 54
#1

As you may know, a server may return a 403 Forbidden status in response to a request from a client or it may indicate that the server can be reached and process the request but refuses to take any further action.

Please navigate to ~/.activecho on the Mac machine and check the logs, they may contain some clues. Also, since it looks like a return error from the server, checking the Access server logs (they are located at C:\Program Files (x86)\Acronis\Access\Common\apache-tomcat-7.0.42\logs by default) can be helpful too.

Other than that, you can open a support ticket at https://support.acronis.com/mobility.

Wed, 12/20/2017 - 14:17