EZ-IP Force Disconnect
Hi! Can someone tell us if there's a way to force a disconnect of user sessions from the EZ-IP panel? Somewhere in Settings or somewhere?
Especially with folks who have been connected for days?
We are currently using using version 9.0.5x151 of Acronis ExtremeZ-IP. Any help would be appreciated.
You can navigate to ExtremeZ-IP Administrator -> Users, highlight a user and click "Disconnect". See the follwoing section of our web-help for more details:
There is also a registry key at \HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ExtremeZ-IP\Parameters4\Refreshable related to the question:
- Description: Controls whether or not idle users are timed out after some period of time.
- Default: Off
- Refreshable: Yes
Yes, as mentioned previously 0 is the default value for TimeoutIdleUsers (0 = off, 1 = on). There are no real preferences from the support perspective of view: if enabled - it will control that idle users are timed out after some period of time, if disabled - it won't control. That's it. So, in your use-case I would turn it on and check the difference.
If you want to disconnect a particular user, you can do this via Users tab in the Access Connect Administrator window. Additionally we can configure default policies using the following registry keys. These policies will be applied to all users. If you want to implement a non-standard scenario that is not covered in the provided sources, it's highly recommended to open a support ticket. Our engineers have direct contact to the development team and can better address your particular scenario.