Unable to add Gateway server during installation

Thread needs solution
Peter Acom
Beginner
Posts: 1
Comments: 1

During the installation of AA i get a notification that no gateway server is added, and i need to do this afterwards , when i do this in the Gateway Servers tab, i get: "Server Offiline: Gateway Server responded but certificate cloud not be verified" . I am using the build in acronis certificate.

I tried to reinstall the acronis access server, but i get the same problem.

The host server is windows server 2012 r2, with no other applications on it.

Important, installed it for the first time last week, everything worked, i needed to reboot the host system for maintenance and when it booted back up, the gateway server of acronis was offline.

I contacted support for this, but still no solution.

Attachment Size
acronis.jpg 70.96 KB
Wed, 10/07/2015 - 13:16
Products: Access Advanced, Backup for Vmware, True Image,
0 Users found this helpful
Vaniya Karakasiyan
Beginner
Posts: 0
Comments: 1

Peter, your ticket regarding this issue was escalated to Development. Support will update you with an email as soon as we get results of analyzing. We kindly ask for your patience

Thu, 10/08/2015 - 14:18
Peter Acom
Beginner
Posts: 1
Comments: 1

The Problem is fixed with the help of Acronis Support:

On the server, we deleted the Acronis Access certificate from the Windows certificate store, then ran the Access Configuration Utility, where we also changed the port the Gateway service was bound to, then changed the port back to the original port. This allowed us to load the Gateway service web page with the administrative key and register the Gateway with the Access server. This configuration continued to work after a server reboot

Tue, 10/13/2015 - 16:06
Products: Access Advanced, Backup for Vmware, True Image,
Anna Trifonova [Inactive]
Forum Star
Posts: 124
Comments: 2670

Hi Peter,
Thank you for sharing the solution!

Wed, 10/14/2015 - 12:41

Anna Trifonova

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

 

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

CBitss Technologies
Beginner
Posts: 0
Comments: 1

thanks for shairng this information, this solution is very useful for us.

Mon, 07/15/2019 - 13:24

English speaking course