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AB&R 11.5 and FTP / SFTP errors

Thread needs solution
Beginner
Posts: 1
Comments: 2

Hi,

just installed B&R 11.5 on a Windows Server 2012 machine (at Hetzner) and would like to backup directly to the backup location provided by Hetzner via FTP or SFTP.

Unfortunately I get errors.

When I try via FTP, I get this:
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 15.10.2013 09:13:57
Backup plan: Backup 15.10.2013 08:45:18
Task: Simple backup
Code: 20.250.685(0x135003D)
Module: 309
Owner: xxxxxxxxxxxxxxxxxxxxxx
Message:
Command 'Running backup plan 'Backup 15.10.2013 08:45:18'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_37975
Message: Command 'Running backup plan 'Backup 15.10.2013 08:45:18'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_37975
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68767
Fields: $module : disk_bundle_vs_37975
Message: Failed to open the metadata directory.
--------------------
Error code: 46
Module: 64
LineInfo: 91e4c52610c9194
Fields: path : ftp://xxxxxxxxxxxxxxxxx/, $module : disk_bundle_vs_37975
Message: Failed to open the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: 31813f5926d10e2e
Fields: $module : disk_bundle_vs_37975
Message: Access to the file is denied.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x00400280+0x0040002E+0x00040014

----------------------------------------------------------------

I run the backup with the account details of a special user account that matches the ftp login details (as advised by Hetzner). Interestingly B&R is able to access the backup location, lists its content and writes backup files (1.9 GB each). Since there was no ".meta" subdir, after the first try I created one manually, but the backup failed with the same result.

When I try to backup via SFTP I get different error messages:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 14.10.2013 11:10:14
Backup plan: Backup 14.10.2013 10:51:22
Task: Simple backup
Code: 20.250.685(0x135003D)
Module: 309
Owner: xxxxxxxxxxxxxxxxxxxxxxx
Message:
Command 'Running backup plan 'Backup 14.10.2013 10:51:22'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_37975
Message: Command 'Running backup plan 'Backup 14.10.2013 10:51:22'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_37975
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_37975
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs_37975
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields: $module : disk_bundle_vs_37975
Message: Write error.
--------------------
Error code: 3
Module: 4
LineInfo: dac945fcdc8d83f4
Fields: $module : disk_bundle_vs_37975
Message: Error occurred while writing the file.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01490003+0x00010424+0x00070004+0x00040003

--------------------

A backup file had been created in the backup location though, but just one and it was only 3.9 GB.

Any clue how I could resolve this?

Thanks,
Stephan

0 Users found this helpful
Forum Star
Posts: 0
Comments: 1378

#1

Can this be reproduced on small file backup? Are there limitation on connections number imposed by FTP provider? (ABR requires, AFAIK, 4 ) Collect ftp logs as described in http://kb.acronis.com/content/2465 , set up a local ftp server like Filezilla with which ABR works, compare the logs to find the difference.
ABR11 and above don't use .meta folder, xml files with the name of archive are placed in the same folder as .tib files.

Beginner
Posts: 1
Comments: 2

#2

Ah, well, yes indeed. The log file states "Sorry, no more connections for your ip". Thank you very much for the hint! How can I limit the number of allowed connections in ABR?

Forum Star
Posts: 0
Comments: 1378

#3

No, it's not adjustable.

Beginner
Posts: 1
Comments: 2

#4

Oops. Should be. Otherwise this feature is useless if there are restrictions regarding the allowed number of IP connections to a ftp backup location.