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Differential Backup is sometimes failing for single HyperV-Machines

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Beginner
Posts: 3
Comments: 2

We switched from full-backup to differential-backups with a new private-storage.
It worked all well for a few weeks, but now we get more and more errors.
Its mostly one HyperV-machine that causes trouble (one of the domain-controllers).
The full-backup at the weekend looks well. but the trouble starts with some differential-backups during the week. Here is an excerpt of the log what i consider to be the cause of the failure:

Fehlercode: 32852
Module: 114
LineInfo: c35c04057128fe3d
Felder: $module : disk_bundle_vs_37975
Nachricht: Backup der virtuellen Maschine 'SRV-Dom1' fehlgeschlagen.
--------------------
Fehlercode: 200
Module: 161
LineInfo: b320396adfe3b55
Felder: IsReturnCode : 1, $module : disk_bundle_vs_37975
Nachricht: Abfragen der Archiv-URIs vom Speicherort 'arl:/7652CFB3-0842-4335-8614-58167A3C6251/52979F43-C60F-4C90-BD54-5626022BB737' ist fehlgeschlagen.
--------------------
Fehlercode: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Felder: IsReturnCode : 1, $module : disk_bundle_vs_37975
Nachricht: Abfragen der Archiv-URIs vom Speicherort 'arl:/7652CFB3-0842-4335-8614-58167A3C6251/52979F43-C60F-4C90-BD54-5626022BB737' ist fehlgeschlagen.
--------------------
Fehlercode: 20
Module: 4
LineInfo: 1bc4f5700638932
Felder: $module : disk_bundle_vs_37975
Nachricht: Zugriff verweigert. Prüfen Sie, ob der Zugriff für den Benutzer 'wwp\administrator' zugelassen ist.
--------------------
Fehlercode: 20
Module: 4
LineInfo: 9a79f20828bc7f5
Felder: IsReturnCode : 1, $module : disk_bundle_vs_37975
Nachricht: Zugriff wird verweigert.
--------------------
Fehlercode: 263
Module: 146
LineInfo: 4d7f75fcde07d65f
Felder: IsReturnCode : 1, $module : mms_vs_37975
Nachricht: Abrufen von Informationen über die Datei '\\srv-backup01\Acronis_ab_20150520\' ist fehlgeschlagen.

Every other backup is going well. What i do not understand is that all of the backups go to the same storage. So how can i get an error 20 with "access not granted"?

Thanks for the help.

0 Users found this helpful
Frequent Poster
Posts: 2
Comments: 549

Hello Juergen,

This looks like a problem with the archive meta-data. I would suggest updating to the latest build because we did some fixes connected to meta-data processing between your old build and the current ones.

If this is not possible or doesn't work, I suggest contacting our support team as this is an uncommon issue that requires a deeper investigation.

Thank you.

Beginner
Posts: 3
Comments: 2

We downloaded the most recent build by login with the correct username and downloaded the newest build for the registered license-key through your website.
As we tried to update the installed software several errors occured ( I only listed the relevant errors i found in the install-log):

MSI (s) (94:D8) [14:55:48:374]: Package name extracted from package path: 'AcronisManagementServer.msi'
MSI (s) (94:D8) [14:55:48:374]: Package to be registered: 'AcronisManagementServer.msi'
MSI (s) (94:D8) [14:55:48:374]: Note: 1: 2262 2: Error 3: -2147287038
...
...
MSI (s) (94!50) [14:55:48:858]: Note: 1: 2205 2: C:\Windows\Installer\d0fb33.msi 3: Upgrade
MSI (s) (94!50) [14:55:48:858]: Note: 1: 2228 2: C:\Windows\Installer\d0fb33.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: DetectMsiMajorUpgradables: Started.
MSI (s) (94!50) [14:55:48:873]: Note: 1: 2205 2: C:\Windows\Installer\d0fa5b.msi 3: Upgrade
MSI (s) (94!50) [14:55:48:873]: Note: 1: 2228 2: C:\Windows\Installer\d0fa5b.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
MSI (s) (94!50) [14:55:49:076]: Note: 1: 2262 2: Upgrade 3: -2147287038
MSI (s) (94!50) [14:55:49:778]: Note: 1: 2205 2: C:\Windows\Installer\eed9841.msi 3: Upgrade
MSI (s) (94!50) [14:55:49:778]: Note: 1: 2228 2: C:\Windows\Installer\eed9841.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
MSI (s) (94!50) [14:55:49:856]: Note: 1: 2205 2: C:\Windows\Installer\eed984d.msi 3: Upgrade
MSI (s) (94!50) [14:55:49:856]: Note: 1: 2228 2: C:\Windows\Installer\eed984d.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
MSI (s) (94!50) [14:55:50:418]: Note: 1: 2205 2: C:\Windows\Installer\ae3f7f17.msi 3: Upgrade
MSI (s) (94!50) [14:55:50:418]: Note: 1: 2228 2: C:\Windows\Installer\ae3f7f17.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Found Major Upgrade {AEEC9B2D-2352-435A-98E5-891DD27FAE0B} <11.5.31700,11.5.37975> for product {F3D560A7-5A9B-4BF5-954C-2ED3EE6C4D27}.
MSI (s) (94!50) [14:55:50:917]: Note: 1: 2262 2: Upgrade 3: -2147287038
MSI (s) (94!50) [14:55:51:026]: Note: 1: 2205 2: C:\Windows\Installer\ae3f7f14.msi 3: Upgrade
MSI (s) (94!50) [14:55:51:026]: Note: 1: 2228 2: C:\Windows\Installer\ae3f7f14.msi 3: Upgrade 4: SELECT `UpgradeCode`, `VersionMin`, `VersionMax`, `Language`, `Attributes`, `Remove`, `ActionProperty` FROM `Upgrade`
1: `anonymous-namespace'::ReportCase: Is 11.5.43956 Between 11.5.31700 And 11.5.37975 (Left inclusive) = False
1: `anonymous-namespace'::DowngradeChecker::CheckProductForMajorDowngrade: Unable to execute query with error code 1615
MSI (s) (94!50) [14:55:52:571]: PROPERTY CHANGE: Adding DETECTMSIMAJORUPGRADABLESDONE property. Its value is '1'.
1: `anonymous-namespace'::EnumProducts: Failed to get product code for product with index 76, error: 259
1: `anonymous-namespace'::CompositeCheckerWithExistanceCheck::GetCachedPackage: Found at C:\Windows\Installer\c4a3bfd4.msi
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{AEEC9B2D-2352-435A-98E5-891DD27FAE0B}', index 1 with error: 259
1: `anonymous-namespace'::CheckingOperations::Execute: Done.
1: DetectMsiMajorUpgradables: Done.
MSI (s) (94:D8) [14:55:52:602]: Doing action: DetectRequiredKBs
Aktion beendet um 14:55:52: DetectMsiMajorUpgradables. Rückgabewert 1.
1: DetectRestrictedProducts: Started.
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{AEEC9B2D-2352-435A-98E5-891DD27FAE0B}', index 1 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{01A6201A-2576-4BFC-90B0-0D7F8A737254}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{051B125B-C8F3-4AF4-9DAF-48EE8CE85223}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{05635702-DCB9-4FEF-B346-24880832AD37}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{05D0D11F-6BD9-4103-93D2-BDD9558381C2}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{0611D05E-8721-4D7D-81E6-420B969A6B7D}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{080D8998-CA6B-41B0-88A0-34BCD6EE4722}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{0A9D6418-6A8B-404C-BB36-0317EDEDE495}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{0EF54E35-C948-413E-95F9-06A0E4ED4218}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{16D76559-3C70-41C6-877C-2532DBF66FBE}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{17D1FE7C-7452-4B0E-B129-A9895DE415C9}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{1AFC77AC-CA2C-400A-BCC8-B03A119A4F00}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{204E5890-040A-486C-9CEB-2EDB6FE125A9}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{2312B370-07C5-4DE2-A8D1-5370D93ADBDC}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{231B69DE-CA7C-4A46-BEF3-E8B2A9BB16D8}', index 0 with error: 259
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{37321DD7-6C9C-4DB4-A35F-EDBB2A3E300E}', index 0 with error: 259
1: `anonymous-namespace'::CollectShortcutsToRemove: Shortcut found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acronis\Deinstallation von Acronis Backup & Recovery 11.5.lnk
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{AEEC9B2D-2352-435A-98E5-891DD27FAE0B}', index 1 with error: 259
...
...
1: `anonymous-namespace'::GetRelatedProduct: Failed to get product code for upgrade code '{AEEC9B2D-2352-435A-98E5-891DD27FAE0B}', index 1 with error: 259
1: `anonymous-namespace'::CheckingOperations::Execute: Done.
1: GenerateGuids: GenerateGuids: Started.
1: GenerateGuids: GenerateGuids: Failed. Error:Fehler 0xdc002e: Ausführen der SQL-Abfrage 'SELECT * FROM `PropertiesWithGeneratedGUID`' ist fehlgeschlagen.
| Zeileninfo: 0x5db2d3e181a26cab
| $module: msicca_vs_s_43956
|
| Fehler 0xfff0: Die SQL-Abfragesyntax ist ungültig oder wird nicht unterstützt
| Zeileninfo: 0xbd28fdbd64edb8ee
| code: 0x8007064f
| $module: msicca_vs_s_43956
1: GenerateGuids: completed successfully

-------------------------------------------------------------------------------------------------

At the end i found errors which claim, that the currently installed product has a different language then the update.
How is that possible, if i downloaded the recommended update through your website, which was a german build.
The gui of the installed product is in german as well. The error-log entry for that:

Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): ACEP_AGREEMENT = 0
Property(S): ProductsRestrictedMsg = Die folgenden Produkte sind nicht mit den Produkten kompatibel, die Sie installieren möchten. Deinstallieren Sie diese Produkte manuell und starten Sie dann die Installation erneut.

Property(S): ProductsLanguageMsg = Die folgenden Produkte können nicht automatisch deinstalliert werden, da sie in einer anderen Sprachversion installiert wurden. Deinstallieren Sie diese Produkte manuell und wiederholen Sie dann die Installation.
Property(S): ADDONSPIDCHECK = 1

-----------------------------------------------------------------------------

Is it possible to keep the general configuration, as well as the jobs we had defined, if we uninstall the current install? Thanks for your help.

Forum Moderator
Posts: 237
Comments: 6946

Hello Juergen,

Thank you for your posting! You can export your backup-plans and import them after re-installation of the product. If you have multiple machines added to the AMS, please add the machines to the AMS again. Backups in vaults will be preserved, you will need to attach the vaults again.

Thank you,