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SQL VSS Writer Snap Error

Forum Member
Posts: 18
Comments: 37

It is a Windows 7 Professional x64 box. Put on Act! Pro V17 which in turn installed SQL Server 2014 64-bit. Windows Backup works just fine. Any ideas?

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Log Entry Details
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Type: Error
Date and time: 4/22/2015 4:08:49 PM
Backup plan: Nightly Image
Task: Simple backup (Full)
Code: 20,250,685(0x135003D)
Module: 309
Owner: Luke@TSG
Message:
Command 'Backing up' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43909
Message: Command 'Backing up' has failed.
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Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_43909
Message: Backup has failed.
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Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields: $module : disk_bundle_vs_43909
Message: Failed to commit operations.
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Error code: 33
Module: 7
LineInfo: a5695862aaf8e69e
Fields: $module : disk_bundle_vs_43909
Message: Failed to create volume snapshot.
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Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0ed
Fields: $module : disk_bundle_vs_43909
Message: Failed to start creating the volume snapshot.
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Error code: 50281
Module: 16
LineInfo: 14181c22ef45aa24
Fields: $module : disk_bundle_vs_43909
Message: VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot.
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Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields: code : 2147754996, $module : disk_bundle_vs_43909
Message: Unknown Win32 error
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01490003+0x00010424+0x00070021+0x0010C442+0x0010C469+0x0000FFF0+0x800423F4

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Frequent Poster
Posts: 2
Comments: 548

Hello Jim,

As seen here, this usually happens for XP machines.

That said, I would still try the same "VSS Full backup option" as a possible solution.

Forum Member
Posts: 18
Comments: 37

Been there done that :) It has something to do with the Act! instance. If I stop the Act7! SQL instance it backs up OK. Any ideas?

Frequent Poster
Posts: 2
Comments: 548

Hello Jim,

A quick search in our support tickets and through Google shows that other people with Act7! have had similar problems.

Unfortunately, I don't really have a solution as the 2-3 support tickets we had for this were resolved by the workaround: a pre/post data capture script to stop the database during snapshot creation. Since this process usually takes less than a minute, it seems that most people are fine with having it go offline for that amount of time.

A proper solution would require an investigation (starting with analyzing the Windows Event logs for VSS errors). I would also suggest contacting Act7! support as this seems to be somewhat of a known problem with their instance.