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Task Has Completed with Errors - Error Code 50

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Beginner
Posts: 1
Comments: 0

Hello,

I am setting up a "tower of hanoi" level 6 backup for a laptop user with Acronis 11.5 with universal restore. Task runs for hours and hours and "completes with errors" also noticed today after 24+ hours task has been hanging at 20% any ideas? Error log below:

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Log Entry Details
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Type: Warning
Date and time: 10/27/2012 10:42:56 PM
Backup plan: Backup 10/26/2012 4:23:55 PM
Task: Level 6 backup
Code: 20,250,684(0x135003C)
Module: 309
Owner:
Message:
Command 'Backing up' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c950b
Fields: $module : service_process_vs_32256
Message: Command 'Backing up' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819563
Fields: $module : service_process_vs_32256
Message: The activity has been canceled.
--------------------
Error code: 3
Module: 143
LineInfo: 1cd98aae889424f6
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: The running task has been canceled.
--------------------
--------------------

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Forum Star
Posts: 31
Comments: 1272

Hello Brannon Ormand,

Thank you for posting your question in our forum. I am happy to assist you.

Unfortunately, the situation is not clear enough.

  • What operating system you are using on the laptop?
  • Is there also previous or at the same time other Acronis software installed?
  • The stop at 20% indicates a problem with VSS Provider. Is there on the laptop any database running? If not you can switch of this feature.

Let me know if you need additional help please.

Thank you.

Beginner
Posts: 0
Comments: 4

I received a very similar log entry as in the post above, which I'll include at the end of this post.

To be clear, I'm primarily trying to interpret what the actual error is and the significance - namely, could some open files have failed to have been backed up?

I'm running Windows 7 Professional, 64-bit, SP1. The system is a workstation and not running any database software. It's primarily used for editing large files in Photoshop. Typically many files will be open, Including those for Photoshop, Outlook 2010, Word 2010 documents, and numerous pdfs in Adobe Acrobat. This is a desktop system with two internal drives; the boot drive is for the OS and the second drive contains data files. "My Documents", "My Pictures", "My Music" and "My Videos" of the single user logged into the system point to folders on the second drive, even though they're not really used to store data (I.e. a different directory structure is used).

The Acronis services are running under a dedicated account ".\Acronis Agent User". The user logged in who kicked off the backup has administrator privileges.

Acronis Backup 11.5 build 39029 is installed. The Backup plan is a Custom plan where a full backup is created once a week followed by incremental backups for the successive six days.

This log entry occurred following a full backup that was started manually from the backup plan.

Nobody was using the workstation during the backup, but as I said, there were many files open. I"m trying to interpret the warning in the logs - does it have to do with the VSS service? Thanks much!

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Log Entry Details
--------------------
Type: Warning
Date and time: 10/28/2014 6:21:28 PM
Backup plan: Daily Backup
Task: Full backup
Code: 20,250,684(0x135003C)
Module: 309
Owner: (Omitted for Privacy)
Message:
Command 'Backing up' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c950b
Fields: $module : service_process_vs_39029
Message: Command 'Backing up' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819578
Fields: $module : service_process_vs_39029
Message: The activity has been canceled.
--------------------
Error code: 3
Module: 143
LineInfo: 1cd98aae889424f5
Fields: IsReturnCode : 1, $module : disk_bundle_vs_39029
Message: The running task has been canceled.
--------------------
Error code: 1061
Module: 1
LineInfo: b43e776571144e06
Fields: $module : disk_bundle_vs_39029
Message:
--------------------
--------------------

Forum Star
Posts: 0
Comments: 1378

Are there any other warning in event logs for this activity or in the product logs under logs->events ? Is it a file backup and are there warnings about not created snapshot? It looks like some interaction was (mistakenly or not) recognized as cancelled ( is there silent mode on in backup options?) , and backup was cancelled (not created) after it.

Beginner
Posts: 0
Comments: 4

I'm a bit perplexed on this one. I closed all the files and restarted the system, as I suspected the culprit was simply too many files being open. I then ran a full backup. The logs showed that the backup plan had failed, but it appears that the actual backing up of data succeeded and only the cleanup based on retention rules failed. I was able to mount the backup in read-only mode and view a couple of files.

This system has been running out of disk space for backups and I've had to manually delete backup sets. However, I didn't do it through Acronis - I just deleted them at the OS level. If archives that Acronis expected to find (for deletion) don't exist, will it cause these errors? How do rectify backup files that were deleted oustide of Acronis, and what is the proper way to delete backups on-demand within the GUI to free up disk space in the future?

The attached screenshot #4 may be most pertinent.

Thanks Much!

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 10/29/2014 5:20:31 AM
Backup plan: Daily Backup
Task: Full backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: (user@hostname omitted for privacy)
Message:
Command 'Running backup plan 'Daily Backup'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_39029
Message: Command 'Running backup plan 'Daily Backup'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_39029
Message: Failed to execute the command.
--------------------
Error code: 218
Module: 161
LineInfo: b320396adfe3ccb
Fields: IsReturnCode : 1, $module : disk_bundle_vs_39029
Message: Failed to delete the backups from archive 'Z:\Acronis-Backups\Patti-Office\#arl:/3EE8F6EA-006A-4ECA-87EF-7D5C95D212B5/36E6AF59-9E5A-4D56-A5C7-0C21E356D355/3D3C2DC6-8584-41C0-9C81-283707BBA069?archive_name%3dPatti-Office' by the specified filter.
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c687bf
Fields: id : Patti-Office_2014_07_24_20_00_28_955D7.TIB, $module : disk_bundle_vs_39029
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields: $module : disk_bundle_vs_39029
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 9
Module: 64
LineInfo: 95962d9a14426d33
Fields: $module : disk_bundle_vs_39029
Message: Failed to find the backup.
--------------------
Error code: 9
Module: 64
LineInfo: 95962d9a14426d33
Fields: $module : disk_bundle_vs_39029
Message: Failed to find the backup.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x00A100DA+0x004001FB+0x00400001+0x00400009+0x00400009

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Forum Star
Posts: 0
Comments: 1378

Deletion or archive files directly may cause unexpected behavior, as metadata (.xml file) will become inconsistent with actual vault content.
You should delete in from Acronis Backup console (or command-line) only, however if the backup contains incremental backups, deletion of incremental backup that is not the last in the chain (or group of such backups in the end of the chain) will require additional space (equal to the size of archive) to perform consolidation. Incremental backup chain is the sequence of incrementals from one full or differential backup to the next one.

Beginner
Posts: 0
Comments: 4

Thanks for your response, Fedor! In short, it's not obvious how to delete archives on-demand through the GUI or via the command line. Since deleting archives usually needs to be done quickly due to backup failure from inadequate disk space, could you tell me:

1) How to delete on-demand older backup sets (where a set = full + subsequent incrementals) through the Acronis Backup 11.5 GUI
2) How to delete on-demand backup sets from the command line in Acronis Backup 11.5
3) How to delete on-demand backup sets in Acronis True Image Home 2011 (it's running the Plus Pack). I have one computer running that version of the Acronis software, and it can run into inadequate disk space problems as with Acronis Backup 11.5.

Even though I have specified automatic deletion in retention rules, sometimes disk space fills up, requiring human intervention.

And finally, if .tib files has been deleted outside the software, is there a way to let Acronis know that they have been deleted to prevent future error messages about missing backup files during cleanup?

Thanks much!

Forum Star
Posts: 0
Comments: 1378

1 - Select the vault in the navigation tree, switch to archive view, click 'delete', select backups and proceed. If you already run out of space, you will be able to delete only the whole chain of incrementals to avoid consolidation.
2 - http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/i… , but it will require a bit of scripting to get backups IDs.

To re-sync meta and tib files, you can delete .xml file of this backup and refresh vault. It will recreate each chain of backups as a separate archive under different name, so existing plan with retention rules will not work with it no more.

Beginner
Posts: 0
Comments: 4

Thanks Fedor! I actually cracked open the Operation Guide(s) to learn how to delete backups on-demand through the Acronis GUI. I was surprised (and pleased) that it's easier and more intuitive to do this in Acronis Backup 11.5 than in the True Image Home 2011 version. Deleting backups through the Acronis Interface is a straight-forward operation, and it doesn't complain if expected backup files are missing (i.e. because they were deleted at the OS level).

An important lesson learned was that following a backup, there can be an alert the backup operation failed, when in fact it was only the post-backup cleanup that had problems because expected files due for deletion were missing.

Your assistance is appreciated!

-John