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Acronis 11.7 booting from Encrypted drive on Optiplex 7080M - Issues opening files

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Beginner
Posts: 1
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I have a very strange an intermittent issue.

iStorage encrpyted drive

Optiplex 7080M

Acronis backup 11.7

when selecting the arrow twisty for Local Folders, Acronis will freeze then reboot without displaying any folders.

We have to boot into the F12 to get power to the encrypted drive to unlock it, exit, reboot without making changes, back into F12, encrypted drive is now a boot option.

Boot from the drive, during the loading screen the encrypted drive locks again, acronis finishes loading, unlock the drive and restore.

I thought I had it by going into Disk managment before trying to restore.

 

Sometimes it works, sometimes it doesn't and I'm struggling to find root cause. Any ideas are greatly welcomed!

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Forum Moderator
Posts: 186
Comments: 6067

Hi! I haven't found any known issues with this configuration, the general limitations listed in the following articles  1649: Compatibility of Acronis Backup Software with Encryption Software
If the issue persists and you have some time for investigation, I'd suggest installing a free trial of Acronis Cyber Protect , checking the scenario on a latest product version and contact Acronis support team for investigation if still no joy. Unfortunately, investigation is possible only on a latest up-to-date build.