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Acronis Backup Advanced 11.7 fails on a Windows 10 workstation

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Beginner
Posts: 6
Comments: 13

Acronis Backup Advanced 11.7 - the backups fail on my Windows 10 machine. Any idea what might be wrong?

1   Information   2022-01-14 8:10:56 AM   Task 'Full backup' was started.
2   Information   2022-01-14 8:10:57 AM   Command 'Running backup plan 'FSB'' is running.
3   Information   2022-01-14 8:11:00 AM   Command 'Replicating backups/cleaning up archives (1st location)' is running.
4   Information   2022-01-14 8:11:00 AM   Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
5   Information   2022-01-14 8:11:02 AM   Command 'Backing up' is running.
6   Information   2022-01-14 8:11:05 AM   Analyzing partition '1-0'...
7   Information   2022-01-14 8:11:06 AM   Create Full Backup 
From:    Disk '1'
To file:    "file:F:\Acronis\FSB_2022_01_14_08_11_05_427D.TIB"
Compression:    Normal
Exclude:    Files matching mask
Match criterion:    *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

8   Information   2022-01-14 8:11:06 AM   Pending operation 150 started: 'Saving partition structure (Hard disk 1)'.
9   Information   2022-01-14 8:11:06 AM   Pending operation 153 started: 'Creating partition image (No label ())'.
10   Information   2022-01-14 8:12:05 AM   Locking partition 0-0...
11   Error   2022-01-14 8:14:22 AM   Operation with partition '0-0' was terminated.

Additional info: 
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39285
Fields:  $module : disk_bundle_vs_50230
Message: Operation with partition '0-0' was terminated.

--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a1
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_50230
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_50230
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------
12   Error   2022-01-14 8:14:22 AM   Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50230
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50230
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a1
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_50230
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_50230
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_50230
Message: Unknown Win32 error

 

I tried to disable the VSS - still fails:

1   Information   2022-01-13 7:00:03 PM   Task 'Full backup' was started.
2   Information   2022-01-13 7:00:04 PM   Command 'Running backup plan 'FSB'' is running.
3   Information   2022-01-13 7:00:08 PM   Command 'Replicating backups/cleaning up archives (1st location)' is running.
4   Information   2022-01-13 7:00:08 PM   Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
5   Information   2022-01-13 7:00:10 PM   Command 'Backing up' is running.
6   Information   2022-01-13 7:00:13 PM   Analyzing partition '1-0'...
7   Information   2022-01-13 7:00:15 PM   Create Full Backup 
From:    Disk '1'
To file:    "file:F:\Acronis\FSB_2022_01_13_19_00_13_408D.TIB"
Compression:    Normal
Exclude:    Files matching mask
Match criterion:    *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

8   Information   2022-01-13 7:00:15 PM   Pending operation 150 started: 'Saving partition structure (Hard disk 1)'.
9   Information   2022-01-13 7:00:16 PM   Pending operation 153 started: 'Creating partition image (No label ())'.
10   Information   2022-01-13 7:00:16 PM   Locking partition 0-0...
11   Error   2022-01-13 7:00:34 PM   Operation with partition '0-0' was terminated.

Additional info: 
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39285
Fields:  $module : disk_bundle_vs_50230
Message: Operation with partition '0-0' was terminated.

--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e7c7
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50249
Module: 16
LineInfo: 3fec04e376b8a1c0
Fields:  $module : disk_bundle_vs_50230
Message: Failed to lock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------
12   Error   2022-01-13 7:00:36 PM   Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50230
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50230
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e7c7
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50249
Module: 16
LineInfo: 3fec04e376b8a1c0
Fields:  $module : disk_bundle_vs_50230
Message: Failed to lock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------

0 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 2016

Hello Nautilus,

thank you for posting on Acronis forums!

We recommend that you use the free Acronis VSS Doctor tool to diagnose and fix the most common problems with VSS.

Please also look through this KB article for useful tips on troubleshooting VSS issues https://kb.acronis.com/content/36200

Beginner
Posts: 6
Comments: 13

Thank you!

But how will VSS doctor help? Like I said, I tried to disable VSS and the backup still fails even without using VSS:

 

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50230
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50230
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e7c7
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50249
Module: 16
LineInfo: 3fec04e376b8a1c0
Fields:  $module : disk_bundle_vs_50230
Message: Failed to lock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------

Attachment Size
597147-306313.JPG 22.54 KB
Beginner
Posts: 6
Comments: 13

I have run VSS doctor, it has found and fixed the recommended maximum storage. Tried to do the backup after that - failed again with VSS set to default - Software - System provider:

 

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50230
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50230
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e7c7
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50249
Module: 16
LineInfo: 3fec04e376b8a1c0
Fields:  $module : disk_bundle_vs_50230
Message: Failed to lock the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 3758096493, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------

 

Attachment Size
597150-306315.JPG 84.86 KB
597150-306318.JPG 88.84 KB
Beginner
Posts: 6
Comments: 13

What is interesting, if I start the same plan again manually after the failure, without changing anything, it usually fails again, but sometimes it magically works after a few attempts. I don't know how to explain that. What else can I try? Please help!

 

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50230
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50230
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a1
Fields:  $module : disk_bundle_vs_50230
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_50230
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_50230
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_50230
Message: Unknown Win32 error
--------------------
 

Beginner
Posts: 6
Comments: 13

Is there anybody who can help me?

Beginner
Posts: 6
Comments: 13

I reinstalled and recreated the backup plan again today - still not working. The event log shows the following messages:

Information Event 3197; MSSQL$ACRONIS
I/O is frozen on database model. No user action is required. However, if I/O is not resumed promptly, you could cancel the backup.

Error Event 1;  SQLVDI; Loc=SignalAbort. Desc=Client initiates abort. ErrorCode=(0). Process=4376. Thread=6600. Client. Instance=ACRONIS. VD=Global\{686E9607-BAFF-426E-A135-20CEF15B580A}1_SQLVDIMemoryName_0. 

Information Event 3198; MSSQL$ACRONIS; I/O was resumed on database msdb. No user action is required.

Error Event 1;  SQLVDI; SQLVDI: Loc=TriggerAbort. Desc=invoked. ErrorCode=(0). Process=4240. Thread=4068. Server. Instance=ACRONIS. VD=Global\{686E9607-BAFF-426E-A135-20CEF15B580A}3_SQLVDIMemoryName_0. 

Error Event 18210; MSSQL$ACRONIS; BackupVirtualDeviceFile::SendFileInfoBegin:  failure on backup device '{686E9607-BAFF-426E-A135-20CEF15B580A}3'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

Error Event 3041; MSSQL$ACRONIS; BACKUP failed to complete the command BACKUP DATABASE master. Check the backup application log for detailed messages.

Error Event 24583; SQLWRITER; Sqllib error: OLEDB Error encountered calling ICommandText::Execute. hr = 0x80040e14. SQLSTATE: 42000, Native Error: 3013
Error state: 1, Severity: 16
Source: Microsoft SQL Native Client
Error message: BACKUP DATABASE is terminating abnormally.
SQLSTATE: 42000, Native Error: 3271
Error state: 1, Severity: 16
Source: Microsoft SQL Native Client
Error message: A nonrecoverable I/O error occurred on file "{686E9607-BAFF-426E-A135-20CEF15B580A}2:" 995(The I/O operation has been aborted because of either a thread exit or an application request.).
SQLSTATE: 01000, Native Error: 4035
Error state: 1, Severity: 0
Source: Microsoft SQL Native Client
Error message: Processed 0 pages for database 'msdb', file 'MSDBData' on file 1.

 

 

Forum Moderator
Posts: 228
Comments: 6875

Hello Nautilus,

according to the error messages, there are definitely some issues with the VSS writes. Please check out the troubleshooting steps from https://kb.acronis.com/content/42648#2_3_VSS_writers_providers_issue13

Beginner
Posts: 6
Comments: 13

The SQL Server Browser service was disabled for some reason. I enabled it and also installed the latest Microsoft updates. My backup works now.

Thank you very much for your help!!

Forum Moderator
Posts: 228
Comments: 6875

Nautilus wrote:

The SQL Server Browser service was disabled for some reason. I enabled it and also installed the latest Microsoft updates. My backup works now.

Thank you very much for your help!!

Thank you for sharing the solution! Hope things stay normal for you! 

Beginner
Posts: 1
Comments: 7

I have a problem !

Acronis Backup advanced (Version 11.7 upd.1)
Acronis backup management server (build 11.7.50222)

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50222
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50222
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50222
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50222
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050c3
Fields:  $module : disk_bundle_vs_50222
Message: Failed to prepare an operation.
--------------------
Error code: 1002
Module: 1
LineInfo: 51ea1282ec004aa
Fields:  $module : disk_bundle_vs_50222
Message: Internal error: Failed to create the image builder.
--------------------

Manual search in Acronis Knowledge Base is available at:
http://kb.acronis.com/errorcode/
Event code: 0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x000103EA

 

Forum Support specialist
Posts: 0
Comments: 2016

Hello CONSTANTUS,

thank you for posting on Acronis forums!

This log looks too vague. Is this log is a full activity log? Could you please check, download and share here an entire activity log for analysis?

Beginner
Posts: 1
Comments: 7

Maria Belinskaya wrote:

Hello CONSTANTUS,

thank you for posting on Acronis forums!

This log looks too vague. Is this log is a full activity log? Could you please check, download and share here an entire activity log for analysis?

Yes it's full

Beginner
Posts: 1
Comments: 7

Maria Belinskaya wrote:

Hello CONSTANTUS,

thank you for posting on Acronis forums!

This log looks too vague. Is this log is a full activity log? Could you please check, download and share here an entire activity log for analysis?

Waiting for solution....

Forum Moderator
Posts: 228
Comments: 6875

Hello CONSTANTUS,

This is a general error that doesn't provide an exact root cause of the issue.

Usually, this will mean that something is wrong with your full backup (file corruption for example). Have you tried running a validation operation for this archive? Can you mount/open it? 

Thank you.

Beginner
Posts: 1
Comments: 7

Добрый день.

После обновления с версии 11.7 до версии 12.5 не подхватились лицензии. Не нашел возможности импортировать файл с лицензиями. Не хотелось бы вручную вводить более 20 номеров.

UPD. Лицензии не принемает от версии 11.7

Forum Moderator
Posts: 228
Comments: 6875

CONSTANTUS wrote:

Добрый день.

После обновления с версии 11.7 до версии 12.5 не подхватились лицензии. Не нашел возможности импортировать файл с лицензиями. Не хотелось бы вручную вводить более 20 номеров.

UPD. Лицензии не принемает от версии 11.7

Hello CONSTANTUS,

please make sure you have 12.5 licenses registered to your Acronis Account as descried in https://kb.acronis.com/content/62656 (see the Prerequisites section) This should be sufficient to activate the product. If the issue persists, please open a support ticket, so that our engineers can help. When submitting a ticket, select "Trial\Activation\Licensing question" category.