Acronis Backup will not install on latest Windows10 22H2 and 22H1

Thread needs solution
Gencho Kanev
Beginner
Posts: 1
Comments: 1

Hello,

I am can't install Acronis Backup on a couple of computers with windows 10 22H2 and Windows 10 22H1.

When I try to install Acronis i am able to install AcronisAgentCore.msi but after that there is a problem with the installation of AcronisAgentWindows.msi.

AcronisAgentCore.msi ----------      installed

AcronisAgentWindows.msi ----      not installed

I am attaching a file with the log with the error. Can you help me?

I am using Acronis 11.5 Version 3

Thank you for your time!

 

Attachment Size
Acronis log.txt 1.76 MB
Mon, 10/10/2022 - 06:40
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Daria Sorokina
Acronis Support
Posts: 0
Comments: 488

Dear Gencho Kanev,
Thank you for reaching out. 
Can you please specify what Acronis product are you using exactly?
Are you trying to update or install the product?

 

Tue, 10/11/2022 - 17:27

Best regards, Daria Sorokina | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Gencho Kanev
Beginner
Posts: 1
Comments: 1

I am trying to install Acronis Backup on a new laptop, that needs to be backed up.

Wed, 10/12/2022 - 05:35
Daria Sorokina
Acronis Support
Posts: 0
Comments: 488

Dear Gencho Kanev,
We have doublechecked presented information and we can see that you are trying to install an older version of the software which is not compatible with Windows 10. We would suggest installing the latest version of Acronis Backup 11.7, update 6 (instead of update 3). You can learn more how to do it in the article: Installation of the latest update of an Acronis product | Knowledge Base

Wed, 10/12/2022 - 13:30

Best regards, Daria Sorokina | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support