Acronis fails to recover files

Recently, Acronis 11.7 failed to receiver files with the errror message headed;
"Failed to get information about the backuos"
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Unknown error
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Details:
Code: 10,551,499(0x00A100CB)
<u>LineInfo:</u> 0xB320396ADFE3BAC;
Module: disk_bundle_vs_50230
Message: Failed to get information about the backups.
Code: 10,551,302(0x00A10006)
<u>LineInfo:</u> 0xA0F87A51D6F9CD84;
Module: disk_bundle_vs_50230
Message: Cannot find a backup with key 'E32D8F58-3ADD-4CF8-BC38-12801C718E34'.
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Does anyone have any suggestions?
Best regards,
Jose Pedro Magalhaes | Forum Moderator
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