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add to AMS problem

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Beginner
Posts: 1
Comments: 4

my server is in a domain and there are no problems with connecting domain workstations to AMS under the "EBRadmin" domain account. But there are several stations in the working group. I can make a remote installation of the client part on these stations, but I cannot get them into AMS.

The EBRAdmin domain account on the server is included in the Administrator group, Acronis Remote Users, Acronis Centralized.

The local EBRadmin account on the server is included in the Administrator group, Acronis Remote Users, Acronis Centralized.

The local EBRadmin account on the station is included in the Administrator group, Acronis Remote Users.

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Error
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Remote Installation Failed
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Details:
    Code: 20,250,646(0x01350016)
<u>LineInfo:</u> 0x8D165E86FB819666;

    Module: remote_install_command_addon_vs_50230
    Message: Failed to add machine 'MMSDAQ02' to the management server.

    Code: 24,641,537(0x01780001)
<u>LineInfo:</u> 0x3EAC2BD32D84C036;

    Module: remote_install_command_addon_vs_50230
    Message: Failed to add machine 'MMSDAQ02' to the management server.

    Code: 21,430,291(0x01470013)
<u>LineInfo:</u> 0xA76A04993E79384E;

    Module: mms_vs_50230
    Message: Authentication has failed.

    Code: 21,430,290(0x01470012)
<u>LineInfo:</u> 0xA76A04993E79386D;

    Module: mms_vs_50230
    Message: Failed to migrate data to the license server.

    Code: 13,238,285(0x00CA000D)
<u>LineInfo:</u> 0xEC81F6265C058175;

    Module: mms_vs_50230
    Message: Failed to establish connection. Check the specified machine address.

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0 Users found this helpful
Forum Moderator
Posts: 239
Comments: 6973

Hi! 
Thank you for your posting! Please check out the article 27521: Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server" Let us know, if that helps. 

Beginner
Posts: 1
Comments: 4

Good day.

The station MMSDAQ02 sees the license server 430EBR0001 both by name and IP address.

The license server also shows the assigned license for the station.

Need another solution

image 667

Forum Moderator
Posts: 239
Comments: 6973

Hi Viacheslav,

reverse method of adding the Agent described in https://kb.acronis.com/content/46110 might help

Beginner
Posts: 1
Comments: 4

Good day!

I tried to use the reverse method. Connect process ->

image 806

and i get an error

image 807

Collect system info from MMSDAQ02  - attached

Attachment Size
606069-337430.zip 2.98 MB
Beginner
Posts: 1
Comments: 4

please answer me

Acronis Support
Posts: 0
Comments: 489

Dear Nikitin Viacheslav,

I have proposed you a solution in private messages on the forum.
You can find it in "my account", "dialogs".

Beginner
Posts: 1
Comments: 4

the issue is still not resolved

Acronis Support
Posts: 0
Comments: 489

Dear Nikitin Viacheslav,
In this case we can only offer to contact our support Customer Service and Support (acronis.com)
And to install a trial version of the latest update of the product Achim Klein | Acronis Forum