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Backup always fails with because of Image Builder issue

Thread needs solution
Beginner
Posts: 2
Comments: 3

Hello,

we backup in 2 steps:

1. Backing up all the servers onto the Hard Driver (2tb partition)
2. Backing up all *.tib files from the hard driver to a LTO-5 Tape

The Problem we have is, that the tape backup job fails right in the beginning but we cant figure out why.

We use a german Version of the Software but I can post the log of the failed job:

Befehl 'Backup' ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 61
Module: 309
Zeileninfo: 4a8728dc8a1c9510
Felder: $module : service_process_vs_43956
Nachricht: Befehl 'Backup' ist fehlgeschlagen.
--------------------
Fehlercode: 3
Module: 329
Zeileninfo: 1cd98aae889424f9
Felder: $module : disk_bundle_vs_43956
Nachricht: Backup ist fehlgeschlagen.
--------------------
Fehlercode: 1060
Module: 1
Zeileninfo: 145a191bfe9050c3
Felder: $module : disk_bundle_vs_43956
Nachricht: Das Vorbereiten einer Aktion ist fehlgeschlagen.
--------------------
Fehlercode: 1002
Module: 1
Zeileninfo: 51ea1282ec004b2
Felder: $module : disk_bundle_vs_43956
Nachricht: Interner Fehler: Der Image Builder konnte nicht erstellt werden.
--------------------

This is the "Event-Code":
Ereignis-Code: 0x0135003D+0x01490003+0x00010424+0x000103EA

Hope to get some help.

best regards,
Alexander Schmidt

0 Users found this helpful
Forum Moderator
Posts: 228
Comments: 6875

Hello SuH-AS,

Thank you for your posting! Please install the lastest version 43994 and run inventory.

Thank you,

Beginner
Posts: 2
Comments: 3

Hello,

thanks for the reply.

I already have the newest Version of Acronis installed and also tried to run an inventory multiple times but it's still not working.
I also wanted to mention that the task fails 3 seconds after you start the job (it jumps from 0% to 12% and then the job fails).

I also tested the tape drive with the diagnostic tool from the tape drive manufacturer and did an firmware update but nothing helped.
This is the succesfull test of the tape drive, so the issue has to be within the Acronis software

All devices found on this computer...
0. TANDBERG LTO-5 HH
1. Samsung SSD 840 PRO Seri
2. Intel Raid 1 Volume

Selected Target: 0 - TANDBERG LTO-5 HH HUJ42811Y4 Z629 SAS

>>> Save Dump Start
Target Device=TANDBERG LTO-5 HH
File=C:\Users\admin\Desktop\asd.ltd
Getting available snapshots info length...Completed
No snapshot available, now create one...Completed
Getting created snapshot info length...Completed
Getting available snapshots info...Completed
Reading snapshot log...Completed
Saving log dump to the file...Saved
>>> Save Dump Completed

>>> Tape IO Test Start
Param: WR, 64, Random Data
Checking block size info...Completed
Setting block size info...Completed
Get current compression status - Disabled
Rewinding...Completed
Resetting IO log parameters...Completed
Writing logical beginning of tape...Completed
Writing 10.000 MB data to the tape...Completed
Retrieving log status parameters...Completed
Write Transfer Rate = 7744 MB/min
Rewinding...Completed
Locating the first data...Completed
Reading 10.000 MB data from the tape...Completed
Retrieving log status parameters...Completed
Read Transfer Rate = 8096 MB/min
Rewinding...Completed
Erasing Tape...Completed
>>> Tape IO Test Passed

I tried to change the path from tape to a network storage (NAS) and it works, only if i try to backup onto a tape drive it fails.
I also tried to backup onto a brand new tape and created an new tape pool, but it didn't help.
It worked until the 2nd September 2015 without problems, since then i always get the error mentioned above without anything being changed on the job.

I really need your support, our customer is giving me hell.

best regards,
Alexander Schmidt

Beginner
Posts: 2
Comments: 3

Hello,

i still need help, isnt there anyone who can help me to resolve this issue?

Frequent Poster
Posts: 2
Comments: 549

Hello,

 

This type of error is often related to problems with the vault itself. I can't provide a specific cause without running troublshooting for this problem, but I would suggest creating a new managed tape vault and trying to run the backup to your new vault.

 

Thank you

Beginner
Posts: 3
Comments: 4

Hi,

Thank you so much. The backup is working now.

Beginner
Posts: 3
Comments: 4

Hi,

The backup is working now.

Thank you so  much