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Backup failed due to license issue after Windows update

Thread needs solution
KL
Beginner
Posts: 1
Comments: 1

Hello everyone.

This is an Acronis 11.7 Advanced (Windows) issue with my client.
My client updated Acronis Management Server (Windows Server 2012 R2) on July 24, 2022.
Update Codes: KB5015874, KB5016264, KB5014637

And from then on, backups of all Acronis agent devices, including the management server itself, fail with a License error message.
(There is a problem with the license. Click "Help > Change License" to check the license assigned to your machine.)

So I went to "Help > Licensing" and saw that the "License for Disk/File Backup" item said "Unlicensed (Cloud Backup Only)".

I clicked the "Specify" button and said "Acronis license server could not be found in "admin server name". Please check the address you specified and the connection status with the license server." message was output.

So I clicked "Enter License" and entered the license key, but the message "SSL Connection Failed / certificate verify failed" was displayed and I could not add a license.

What should I check and what should I do to solve this problem?

0 Users found this helpful
Acronis Support
Posts: 0
Comments: 489

Dear KL,
We would recommend to contact our support with this issue.

KL
Beginner
Posts: 1
Comments: 1

Dear Daria Sorokina,

Thanks for your attention to my question.
I'd like to ask the support team about this issue too, but I know that the product has ended EOS in 2019.
So I'm writing here to help.

Any advice on how to solve this problem?

Acronis Support
Posts: 0
Comments: 489