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Backup Failure

Thread needs solution
Beginner
Posts: 2
Comments: 3

I have encounter the following error, can anyone advise?

Failed to execute the command.

Additional info:

--------------------

Error code: 41

Module: 307

LineInfo: e6792a5ee190de97

Fields:  $module : agent_protection_addon_vs_44411

Message: Failed to execute the command.

--------------------

Error code: 2

Module: 329

LineInfo: 8edc81ea38faba0a

Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411

Message: Step 'Backup' has failed.

--------------------

Error code: 22

Module: 309

LineInfo: 8d165e86fb8195f7

Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411

Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.

--------------------

Error code: 3

Module: 329

LineInfo: 1cd98aae889424f9

Fields:  $module : disk_bundle_vs_44411

Message: Backup has failed.

--------------------

Error code: 1060

Module: 1

LineInfo: 145a191bfe9050c3

Fields:  $module : disk_bundle_vs_44411

Message: Failed to prepare an operation.

--------------------

Error code: 1002

Module: 1

LineInfo: 51ea1282ec004b2

Fields:  $module : disk_bundle_vs_44411

Message: Internal error: Failed to create the image builder.

--------------------

0 Users found this helpful
Forum Moderator
Posts: 209
Comments: 6627

Hi!
Thank you for your posting!  Here a couple of threads, where a similar case has been discussed.

126865: Internal error: Failed to create the image builder
100566: Backup always fails with because of Image Builder issue​

How many backups do you have in the affected chain? Is validation successful? 

Thank you,

Beginner
Posts: 2
Comments: 3

Hi! currently there is 2 backups, 1 backup is previously created and another i have just created.

I have tried running the validation but its have the following error.

 

TOL: Failed to execute the command. The 'Validating' command validates an entire backup archive within the specified location.
Additional info: 
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : disk_bundle_vs_44411
Message: TOL: Failed to execute the command. The 'Validating' command validates an entire backup archive within the specified location.
--------------------
Error code: 208
Module: 161
LineInfo: b320396adfe3c2b
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44411
Message: Failed to validate the archive.
--------------------
Error code: 110
Module: 161
LineInfo: fa6ac65d19a97885
Fields:  $module : disk_bundle_vs_44411
Message: Failed to validate archive 'ITS-SVR-DC-02'.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050c3
Fields:  $module : disk_bundle_vs_44411
Message: Failed to prepare an operation.
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c687d9
Fields:  id : ITS-SVR-DC-02_2021_09_06_21_03_27_922D5.TIB, $module : disk_bundle_vs_44411
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 620
Module: 64
LineInfo: 6a1198d1b8be2c1d
Fields:  $module : disk_bundle_vs_44411
Message: Archive data is invalid.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields:  $module : disk_bundle_vs_44411
Message: The archive is invalid or its type is unsupported.
--------------------

Forum Support specialist
Posts: 0
Comments: 1949

Hello IT dummies.

We strongly recommend that you re-create this backup archive. The error message from the activity log that you've shared is usually returned for corrupted backups.