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Cannot add a license to a new machine with agent - Acronis Backup Advanced 11.7

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Beginner
Posts: 1
Comments: 0

I am using Acronis Backup Advanced 11.7, and I am trying to add a new HMI (New machine with Agent) but after follow the steps to add them on the install acronis components I got the following error:

I have 6 serials available to use on my License Server (localhost or AP1.HMI.local) but even with that there is no possibility to add the machien and the license to it.

 

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Error
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Remote Installation Failed
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Details:
    Code: 20,250,646(0x01350016)
<u>LineInfo:</u> 0x8D165E86FB819666;

    Module: remote_install_command_addon_vs_50220
    Message: Failed to add machine 'PPM_SVR.HMI.local' to the management server.

    Code: 24,641,537(0x01780001)
<u>LineInfo:</u> 0x3EAC2BD32D84C036;

    Module: remote_install_command_addon_vs_50220
    Message: Failed to add machine 'PPM_SVR.HMI.local' to the management server.

    Code: 24,641,537(0x01780001)
<u>LineInfo:</u> 0x3EAC2BD32D84C01B;

    Module: remote_install_command_addon_vs_50220
    Message: Failed to add machine 'PPM_SVR.HMI.local' to the management server.

    Code: 24,641,537(0x01780001)
<u>LineInfo:</u> 0x3EAC2BD32D84BF59;

    Module: remote_install_command_addon_vs_50220
    Message: Failed to add machine 'PPM_SVR.HMI.local' to the management server.

    Code: 11,337,731(0x00AD0003)
<u>LineInfo:</u> 0x67E2725E54112C89;

    Module: remote_install_command_addon_vs_50220
    Module: remote_install_command_addon_vs_50220

    Code: 11,337,731(0x00AD0003)
<u>LineInfo:</u> 0x1FB741A8992B2BD0;

    Module: remote_install_command_addon_vs_50220
    Module: remote_install_command_addon_vs_50220

    Code: 11,468,816(0x00AF0010)
<u>LineInfo:</u> 0x1B28A72E6916E8C7;

    Module: mms_vs_50220
    Message: Failed to establish remote connection: The remote machine has the stand-alone edition of the agent installed. Such agents do not support remote connections.

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0 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 1735

Hello Fernando,

Welcome to Acronis forums!

The remote machine PPM_SVR.HMI.local can't be added to the Management Server since you installed the standalone version of Acronis Backup 11.7 there. However, your licenses are for the Advanced edition of Acronis Backup 11.7. Please see screenshots below for more details:

Please navigate to your Acronis account where you registered your license and download the respective installation file for your licenses there.

Please consult this KB article for differences between the Advanced and Standard (standalone) editions: https://kb.acronis.com/content/44030