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Full Backup Failure

Thread needs solution
Beginner
Posts: 3
Comments: 4

Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_44411
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields:  $module : disk_bundle_vs_44411
Message: Failed to collect all of the data required for single-pass backup of Microsoft SQL Server.
--------------------
Error code: 4353
Module: 87
LineInfo: e4fe5c9fd5e63de3
Fields:  $module : aaib_mssql_backuper_vs_44411
Message: Cannot back up SQL Server databases of instance 'SQLEXPRESS'.
--------------------
Error code: 308
Module: 87
LineInfo: a590150b0bc6bdac
Fields:  $module : ArsAgentProvider_vs_44411
Message: Account 'itsupport@ITSDOMAIN' does not have enough privileges to access instance 'SQLEXPRESS'. To be able to back up or recover the instance, the account must have the Microsoft SQL Server sysadmin role in it.
--------------------

0 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 2016

Hello IT dummies,

thank you for posting in this forum thread!

Please note that you should have granted the required permissions (sysadmin role) to the Agent as described here in documentation: https://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/index.html#23306.html

Beginner
Posts: 3
Comments: 4

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44411
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411
Message: Step 'Post-backup replication/cleanup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : staging_command_addon_vs_44411
Message: TOL: Failed to execute the command. The 'Replication' command initiates backup replication.
--------------------
Error code: 11
Module: 373
LineInfo: dfd7515541030d07
Fields:  $module : staging_command_addon_vs_44411
Message: Failed to resolve the secondary location. Location: 'arl:/114AC7AB-6E30-4A35-BEBA-3FC4E46C1F0F/ED705972-CCD7-464E-8734-3FA402972257'; Archive: 'ITS-SVR-DC-01'.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : staging_command_addon_vs_44411
Message: TOL: Failed to execute the command. This command resolves the secondary location for the backup replication.
--------------------
Error code: 203
Module: 161
LineInfo: b320396adfe40a2
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44411
Message: Failed to get information about the backups.
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c687d9
Fields:  id : ITS-SVR-DC-01_2022_01_13_09_00_06_028D.TIB, $module : disk_bundle_vs_44411
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 620
Module: 64
LineInfo: 6a1198d1b8be2c1d
Fields:  $module : disk_bundle_vs_44411
Message: Archive data is invalid.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields:  $module : disk_bundle_vs_44411
Message: The archive is invalid or its type is unsupported.
--------------------

Forum Moderator
Posts: 228
Comments: 6875

Hello IT dummies,

please check out the articles that deal with a similar issue

55046: Acronis Backup 11.7/11.5: Archive Cleanup fails with "Failed to find the backup"

37800: Acronis Backup & Recovery 11.5: Deleting a Backup from Centralized Managed Vault Fails with Error 'Cannot Index Archive XXXXX' Because It Is Corrupted (in case you are using a centralized managed vault as a backup storage)

Please let us know the results.