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The list of agent machines is not deleted from the Acronis 11.7 Advanced Management Console.

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Regular Poster
Posts: 50
Comments: 74

Hello,

The list of agent machines is not deleted from the Acronis 11.7 Advanced Management Console.

In AMS, go to All Machines with Agents > Select a registered agent and click Uninstall

If you do the above, the agent list is not removed with the error message below.

Code: 20,250,646 (0x01350016)
Line information: 0x8D165E86FB819666;

Module: management_server_vs_50088
Message: System '1246AFA4-EA97-4A7C-9D1D-6D77C681F694' does not exist in the synchronization database.

Code: 10,289,161 (0x009D0009)
Line information: 0x1E1B8813456776F5;

Module: management_server_vs_50088
Message: System '1246AFA4-EA97-4A7C-9D1D-6D77C681F694' does not exist in the synchronization database.

So I proceeded as below, but still the agent list is not removed.

Connect directly to the agent experiencing the problem > Click System Options in Options > Change the machine management type to "Standalone Management" in Machine Management > Delete the agent list from AMS again

Is there any way to solve this problem?

Thank you.

0 Users found this helpful
Forum Moderator
Posts: 209
Comments: 6627

Hello Lemoning,

please try using the troubleshooting script for Acronis Management Server from the article https://kb.acronis.com/content/38219

Regular Poster
Posts: 50
Comments: 74

Hello Ekaterina,

I tried the method you gave, the agent name disappeared but the agent was not removed from the list.
(See attached image)

So I was looking for an additional way and found the below.
"Deleting by machine ID" at "https://kb.acronis.com/content/4327"
And this way I was able to remove the agent from the list.

Thanks for your help.

Attachment Size
582252-281517.jpg 118.77 KB
Forum Moderator
Posts: 209
Comments: 6627

Lemoning, thank you for sharing the solution with the community! Glad to know that the issue is resolved 🙂